Client Success Manager (Finance Shared Services)

Welspun World; Mumbai; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Welspun World seeks a seasoned Client Success Manager for its Finance Shared Services. You will partner with client finance leadership to ensure service excellence, strengthen stakeholder relationships, and drive operational growth and customer satisfaction.

You will serve as the embedded finance partner, leading governance, KPI tracking, and cross-functional collaboration to elevate service delivery and client outcomes across multiple processes and locations.

Qualifications

• 10+ years in client success or finance shared services.
• Strong governance, SLA/KPI management experience.
• Proven ability to grow client relationships and drive business outcomes.

Responsibilities

• Be the single point of accountability for client success in Finance Shared Services.
• Translate client priorities into actionable delivery strategies and ensure customer satisfaction.
• Lead governance forums and executive reviews with client leadership and internal teams.

Skills

Business acumen

Entrepreneurship

Global mindset

People excellence

Client relationship management

Customer success

Financial & business acumen

Process improvement

Strategic thinking

Job description

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

About Welspun

Welspun World is one of India's fastest growing global conglomerates with businesses in Home Textiles, Flooring Solutions, Advanced Textiles, DI Pipes, Pig Iron, TMT bars, Stainless Steel, Alloy, Line Pipes, Infrastructure & Warehousing.

At Welspun, we strongly believe in our purpose to delight customers through innovation and technology, achieve inclusive & sustainable growth to remain eminent in all our businesses. From Homes to Highways, Hi-tech to Heavy metals, We lead tomorrow together to create a smarter & more sustainable world.

Job Purpose/ Summary

We are looking for a seasoned Client Success Manager to serve as a trusted strategic partner to client finance leadership, ensuring exceptional Finance & Accounting service delivery, strengthening stakeholder relationships, driving operational excellence and growth, and consistently enhancing client satisfaction.

Job Title

Client Success Manager (Finance Shared Services.

Job Description

We are looking for a highly accomplished Client Success Manager who will serve as the strategic interface between our Finance Shared Services organization and the client's finance leadership. This role is designed for someone who combines deep Finance & Accounting operations expertise with exceptional client relationship management skills. As the face of our organization at the client site, you will be responsible for ensuring service excellence across Finance & Accounts operations while proactively driving governance, stakeholder engagement, business growth, operational excellence, and customer satisfaction. You will function as an embedded finance partner—not merely a service provider—ensuring our delivery consistently exceeds client expectations.

Principal Accountabilities

• Serve as the single point of accountability for client success across Finance Shared Services engagements building trusted relationships with CFOs Finance Controllers Shared Services Heads and Business Leaders
• Understand client business priorities and translate them into actionable delivery strategies acting as the Voice of the Customer to ensure client feedback drives continuous service improvement
• Proactively identify business risks address concerns and prevent escalations before they impact service delivery owning client satisfaction retention and longterm relationship management
• Own endtoend Finance Accounting service delivery across multiple process towers ensuring timely accurate and highquality delivery in accordance with defined SLAs and KPIs
• Drive operational excellence through standardized and harmonized processes across multiple business units and locations monitoring service performance and implementing corrective actions to consistently achieve delivery excellence
• Lead Weekly Monthly Quarterly and Annual Business Reviews with client leadership owning governance forums including operational reviews performance reviews and executive steering committees
• Present service performance business insights improvement roadmaps and strategic recommendations to senior stakeholders publishing dashboards SLA reports KPI scorecards and operational performance metrics
• Define monitor and continuously improve SLAs KPIs operational metrics and customer satisfaction scores tracking delivery performance across all Finance Shared Services processes
• Conduct Root Cause Analysis RCA for service failures and implement preventive actions driving accountability across crossfunctional teams for service outcomes
• Own endtoend escalation management and issue resolution acting as the first point of contact for client escalations and collaborating with internal delivery transformation and leadership teams to ensure timely resolution
• Identify opportunities for expanding service scope across Finance Shared Services supporting account growth through crossselling and upselling additional service offerings
• Lead transformation initiatives focused on automation digitization and operational excellence driving Lean Six Sigma and continuous improvement initiatives across Finance operations
• Lead crossfunctional and crosslocation Finance Shared Services teams building a highperformance customercentric delivery culture and driving employee engagement coaching succession planning and capability development

Key Interactions

• Finance Team
• Client Relations
• Customer Success
• Finance & Accounts
• Leadership Team
• Leadership

Experience

10

Competency Name

Business & Commercial acumenExpert EntrepreneurshipExpert Global Mind-setExpert People ExcellenceExpert Client Relationship ManagementProficient Customer SuccessProficient Financial and Business AccumenProficient Process improvementProficient Strategic thinkingProficient

Additional Section (Can Be Added, If Required.

NA