Client Success Manager (Finance Shared Services)

Eminence Hr Services Bharuch; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Eminence Hr Services Bharuch seeks a Client Success Manager (GM level, Service Delivery) to bridge Finance Shared Services with client finance leadership. The role requires 10–15 years of F&A experience and strong client relationship management skills.

Travel is required, with responsibility across P2P, O2C, R2C, and Taxation to own end-to-end service delivery and ensure SLA/KPI governance.

Qualifications

• 10–15 years of experience in finance and accounting operations.
• Strong client relationship management skills.
• Willingness to travel.

Responsibilities

• Serve as a liaison between Finance Shared Services and client finance leadership.
• Oversee SLA/KPI governance and ensure service delivery.
• Coordinate across process towers (P2P, O2C, R2C, Taxation) with offshore/onsite teams.

Skills

Client relationship management

SLA/KPI governance

ERP platforms

Tools

ERP platforms

Job description

Client Success Manager (GM level, Service Delivery) will serve as key link between Finance Shared Services & client finance leadership. This role requires F&A professional with 10–15 yrs of experience & strong client relationship management skills

Required Candidate profile

• Travelling required
• Finance & Accounting operations, SLA/KPI governance, ERP platforms
• Own end-to-end F&A service delivery across process towers and CoEs (P2P, O2C, R2C, Taxation).