Client Success Manager

tipple works co.; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

An innovative marketing agency is seeking a Client Success Manager in Mumbai who will manage client relationships and lead impactful 360° marketing campaigns. The ideal candidate has 3-5 years of experience in marketing or digital media and possesses strong social media management skills. Responsibilities include driving social media strategies, overseeing campaign execution, and translating brand objectives into effective marketing initiatives. This role offers an exciting opportunity to work with top brands in the Alco-bev, F&B, and hospitality sectors.

Qualifications

• 3 - 5 years experience in marketing, digital marketing, or social media management.
• Experience managing brand accounts or agency clients.
• Strong understanding of content strategy, captions, social media campaigns, and digital storytelling.

Responsibilities

• Lead client relationships and ensure seamless communication between internal teams and clients.
• Manage 360° marketing campaigns across digital, social media, on-ground activations, and collaborations.
• Drive social media strategy, including content calendars, campaign ideation, captions, and performance optimization.
• Oversee campaign execution across Instagram, LinkedIn, and digital platforms.
• Translate brand objectives into clear briefs for creative, design, and performance teams.

Skills

Marketing strategy

Social media management

Client communication

Content strategy

Campaign optimization

Job description

Tipple Works Co. is looking for a Client Success Manager who lives and breathes marketing, understands social media deeply, and can lead brands through impactful 360° campaigns.

If you thrive at the intersection of strategy, creativity, and execution, and enjoy working with some of the most exciting brands in the Alco-bev, F&B, and hospitality space, this role is for you.

Tipple Works Co. is an innovative marketing agency specializing in the Alco-bev, F&B, and Hospitality industries. Our expertise spans brand building, digital marketing, and event management, helping clients craft captivating narratives and connect effectively with their audiences.

As a Client Success Manager, you will be the bridge between clients, strategy, creative, and execution, ensuring campaigns run seamlessly and brands grow meaningfully.

You will work closely with clients to manage end-to-end marketing initiatives, particularly across social media, content, and digital campaigns.

Key Responsibilities

• Lead client relationships and ensure seamless communication between internal teams and clients
• Manage 360° marketing campaigns across digital, social media, on-ground activations, and collaborations
• Drive social media strategy, including content calendars, campaign ideation, captions, and performance optimization
• Oversee campaign execution across Instagram, LinkedIn, and digital platforms
• Translate brand objectives into clear briefs for creative, design, and performance teams
• Track campaign performance and present insights to clients
• Ensure timelines, deliverables, and quality standards are consistently met
• Identify opportunities for new campaigns, partnerships, and brand growth

Ideal Candidate

• 3 - 5 years experience in marketing, digital marketing, or social media management
• Experience managing brand accounts or agency clients
• Strong understanding of content strategy, captions, social media campaigns, and digital storytelling
• Ability to manage multiple projects and clients simultaneously
• Excellent communication and presentation skills