Client Success Manager

Fyone Global; Jaipur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Fyone Global is seeking a Client Success Manager to ensure long-term client satisfaction by owning communication quality, aligning expectations, and maintaining account health after project initiation.

You will monitor client sentiment, coordinate with internal teams to resolve issues, drive action ownership across stakeholders, and contribute to renewal conversations and upsell opportunities while focusing on trust and measurable progress.

Responsibilities

• Own communication quality and expectation alignment after project initiation.
• Monitor client sentiment and coordinate with internal teams to resolve issues.
• Drive action ownership across stakeholders and document outcomes.

Job description

Review responsibilities and expectations, then apply through the role-specific form.

The Client Success Manager ensures long-term client satisfaction by owning communication quality, expectation alignment, and account health after project initiation. You will monitor client sentiment, coordinate with internal teams for issue resolution, and proactively identify risks before they become escalations. The role requires maintaining regular governance touchpoints, documenting outcomes, and driving action ownership across stakeholders. You will also contribute to renewal conversations and upsell discovery by understanding evolving client goals and identifying service gaps we can solve. This role demands composure, clarity, and execution speed under pressure, with a focus on trust-building and accountability. Strong success in this position means clients experience consistent responsiveness, transparent communication, and measurable progress from engagement to engagement.