Client Success Manager

Revclerx Pvt. Ltd.; Mohali; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Revclerx Pvt. Ltd. in Mohali is seeking a Customer Success Manager to build lasting client relationships, guide onboarding, promote product value, and drive retention and revenue growth. The role requires proactive engagement and cross‑functional collaboration with sales and product teams.

You will develop training materials, analyze customer data, and continuously improve the customer experience while maintaining brand standards in a dynamic market.

Qualifications

• Proven work experience as a Customer Success Manager or similar role.
• Experience promoting value through customer experience and brand image.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills related to product or service usage.
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training according to company standards.

Responsibilities

• Establish clear client retention goals.
• Process milestones for clients and employees to work.
• Assist customers with setup and navigation of programs or software.
• Promote the value of the product.
• Upsell services and products aligned with the brand image.
• Promote value through customer experience.
• Assist in creating training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Holding product demonstrations for customers.

Skills

Customer success management

Communication

Technical skills

Accountability & organization

Team training

Job description

Customer Success Manager

Responsibilities

• Establish clear client retention goals.
• Process milestones for the clients and employees to work.
• Assist customers with setting up and navigating programs or software.
• Promote the value of the product.
• Upsell services and products with the brand image.
• Promote value through customer experience.
• Assist in creating training courses and educational materials.
• Review customer complaints and concerns and seek to improve the customer experience.
• Sustaining business growth and profitability by maximizing value.
• Analyzing customer data to improve customer experience.
• Holding product demonstrations for customers.

Requirements and skills

• Proven work experience as a Customer Success Manager or similar role.
• Experience working with brand image and promoting value through customer experience.
• Exceptional ability to communicate and foster positive business relationships.
• Technical skills required, as they relate to the use of the product or service.
• Accountability and personal organization are essential.
• Experience in managing a diverse group and training each according to company standards.