Client Success Manager

Techlumas; India; À distance; INR 6 305 000 - 8 729 000; Plein temps

Avantages offerts par ce poste

100% Remote

Work anywhere

Competitive salary $2K learning budget

Health & dental

Flexible hours

Senior mentorship

Résumé du poste

Techlumas is seeking a Client Success Manager to join our Operations team in a fully remote, worldwide role. You will manage client relationships after kickoff, drive onboarding and retention, and identify upsell opportunities while collaborating with delivery teams on global projects.

The role requires 3+ years in client success or SaaS/account management, with strong communication and a proactive ownership mindset. This is a remote, worldwide position with collaborative, cross‑functional work.

Qualifications

• 3+ years in client success or account management SaaS or agency client experience.
• Strong relationship and communication skills.
• Proactive ownership mindset.

Responsabilités

• Own client relationships after kickoff.
• Drive onboarding, retention and satisfaction.
• Identify upsell and expansion opportunities.
• Act as the bridge between clients and delivery.
• Turn happy clients into references and referrals.

Connaissances

Client management

SaaS experience

Retention

Upselling

Onboarding

Description du poste

Amsterdam

Herengracht 420, 1017 BZ Amsterdam [phone] Mon-Fri · 9:00 AM - 6:00 PM CET -

Driving innovation across 20+ industries with 500+ scalable digital solutions. EXPLORE OUR IMPACT

Driving innovation across 20+ industries with 500+ scalable digital solutions. EXPLORE OUR IMPACT

Driving innovation across 20+ industries with 500+ scalable digital solutions. EXPLORE OUR IMPACT

Driving innovation across 20+ industries with 500+ scalable digital solutions. EXPLORE OUR IMPACT

Driving innovation across 20+ industries with 500+ scalable digital solutions. EXPLORE OUR IMPACT

Operations Remote · Worldwide Full-time Client Success Manager

Join Techlumas as a Client Success Manager — Remote · Worldwide.

Join Techlumas as a Client Success Manager — Remote · Worldwide.

Role Overview

Department Operations Location Remote · Worldwide Type Full-time Experience 3+ years

Key Skills

Client Management SaaS Retention Upselling Onboarding

About the Role

We are hiring a Client Success Manager to join our Operations team at Techlumas. This is a full-time, Remote · Worldwide role working with a global engineering organisation on real products for clients worldwide.

Below you will find what the role involves, what we are looking for, and the nice-to-haves. If it sounds like you, we would love to hear from you.

What You'll Do

Own client relationships after kickoff Drive onboarding, retention and satisfaction Identify upsell and expansion opportunities Act as the bridge between clients and delivery Turn happy clients into references and referrals

Requirements

3+ years in client success or account management SaaS or agency client experience Strong relationship and communication skills A proactive, ownership mindset

Nice to Have

Upselling track record Technical familiarity Experience with CS tooling Technologies & Skills Client Management SaaS Retention Upselling Onboarding

Role Details

Dept Operations Location Remote · Worldwide Type Full-time Exp 3+ years

Benefits

• 100% Remote
• Work anywhere
• Competitive salary $2K learning budget
• Health & dental
• Flexible hours
• Senior mentorship

Our Global Presence

With offices across 5 countries, our teams are always close to our clients — delivering world‑class software from every timezone.

HQ

India (HQ)

Greater Noida, Uttar Pradesh

B6-1101, Cherry County, Techzone-4, Gautam Buddha Nagar, Uttar Pradesh 201306 [phone] Mon-Fri · 10:00 AM - 7:00 PM IST -

United States

New York, NY

250 Park Avenue, Suite 1800, NY 10177 [phone] Mon-Fri · 9:00 AM - 6:00 PM EST -

United Kingdom

London, England

1 Canada Square, Canary Wharf, E14 5AB [phone] Mon-Fri · 9:00 AM - 6:00 PM GMT -

Dubai

Dubai, UAE

DIFC Gate District, Level 6, Dubai [phone] Sun-Thu · 9:00 AM - 6:00 PM GST -

Netherlands

Amsterdam

Herengracht 420, 1017 BZ Amsterdam [phone] Mon-Fri · 9:00 AM - 6:00 PM CET -