Client Success & Growth Manager

Thakral One; Bengaluru; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Thakral One in Bengaluru seeks a Client Success & Growth Manager who blends a technology background with client-facing expertise to deepen relationships, identify opportunities, and drive account growth.

You will engage client stakeholders, translate technical challenges into actionable proposals, and collaborate with presales, delivery, and leadership to build a robust growth pipeline while ensuring delivery excellence and customer satisfaction.

Qualifications

• 5–8 years in technology roles followed by client-facing/account management positions.
• Exposure to banking or core banking systems is highly preferred.
• Strong communication and interpersonal skills.
• Ability to translate technical problems into business proposals.

Responsibilities

• Client Engagement & Relationship Management: act as the primary contact for client stakeholders and maintain presence at client sites.
• Technology Insight & Opportunity Identification: understand client architectures and identify gaps and innovation opportunities.
• Business Development & Value Creation: develop tailored proposals and manage an opportunity pipeline.
• Account Governance & Customer Satisfaction: monitor delivery quality and ensure alignment with client expectations.

Skills

Client engagement

Relationship management

Business development

Opportunity identification

Stakeholder management

Education

Bachelor's degree in Computer Science/IT or related field

MBA is a plus

Job description

About the job Client Success & Growth Manager

As aClient Success and Growth Manager, you will combine your technology background with client‑facing expertise to build trusted relationships, identify opportunities, and drive account growth. This role is about being present with clients, understanding their pain points, and positioning Thakral One as a strategic partner across staff augmentation, consulting, managed services, and solution delivery.

What You'll Do and How You'll Succeed

Client Engagement & Relationship Management

• Act as the primary point of contact for client stakeholders in Bangalore.
• Maintain a visible presence at client sites to foster both formal and informal interactions.
• Build trust with client teams through a deep understanding of their operational and technology environments.

Technology Insight & Opportunity Identification

• Leverage your prior technical experience to understand client architectures, processes, and systems.
• Identify gaps, risks, and innovation opportunities through conversations and observation.
• Translate business and technical challenges into actionable proposals with internal teams.

Business Development & Value Creation

• Promote Thakral One's full portfolio of services beyond staff augmentation.
• Work with presales, delivery, and leadership to develop tailored proposals.
• Build and maintain an opportunity pipeline to drive account growth.

Account Governance & Customer Satisfaction

• Monitor delivery quality and customer satisfaction across engagements.
• Proactively identify and resolve delivery or relationship issues.
• Ensure alignment between client expectations and Thakral One's delivery capabilities.

We'd Love to Hear From You If...

Experience

• You have 5–8 years of experience in technology roles (developer, business analyst, solution consultant) followed by client‑facing/account management positions in IT services or BFSI.
• You have exposure to banking or core banking systems (highly preferred).

Technical Expertise

• You have strong ability to bridge the gap between technical teams and business stakeholders.
• You bring commercial acumen and understand account growth strategies.

Ways of Working

• You demonstrate excellent interpersonal, networking, and influencing skills.
• You are a self‑starter who works independently in client environments.
• You thrive in dynamic, collaborative settings with regional reach.

Education

• You hold a bachelor's degree in Computer Science, IT, or related field (MBA is a plus).