Client Solutions Manager

Rassense Private Limited; Pune District; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Rassense Private Limited is seeking a Client Solutions Manager to drive new revenue through frontline B2B sales, client conversion, and strong account management. The role focuses on building a robust pipeline, translating client needs into actionable solutions, and closing business across institutional markets.

Responsibilities include lead generation, relationship management, persuasive negotiations, market analysis, and accurate pipeline reporting.

Qualifications

• 8+ years of experience in B2B or institutional sales.
• Strong communication, networking, and negotiation skills.
• Disciplined, target-driven approach with organizational skills.

Responsibilities

• Own lead generation and business development to grow revenue.
• Build trusted client relationships and drive account engagement.
• Deliver persuasive sales discussions and negotiate terms.
• Track market trends and competitive moves to sharpen positioning.
• Maintain clear documentation of sales activity and pipeline.
• Coordinate with internal teams for smooth onboarding and delivery.
• Travel locally or regionally to engage universities, schools, hospitals, and institutions.
• Drive opportunities from first contact to signed agreements.

Skills

Lead generation

B2B sales

Client relationship management

Negotiation

Market analysis

MS Office

Tools

MS Office

Job description

Rassense Private Limited is India’s largest domestically owned food services company, built around delivering food experiences at work and across institutional environments. The company serves clients across sectors and geographies, with a vision to bring technology, including AI tools, into food service delivery while strengthening customer experience. Its corporate office is in Bangalore, and the business operates with a strong emphasis on collaboration, integrity, and shared growth. Its values center on partnership, transparency, and quality, supported by close connect with production communities and an Indian heritage that shapes how the business grows and serves customers.

About the Role

The Client Solutions Manager owns new revenue creation through frontline B2B sales, client conversion, and account relationship management. The role requires building a healthy sales pipeline, translating customer needs into solutions, and closing business that strengthens growth across food and facilities-oriented institutional markets. Success depends on disciplined lead generation, strong customer conversations, and the ability to move prospects from first contact to signed agreement. The position also carries responsibility for keeping management informed through accurate reporting, market insights, and forecast discipline.

Key Responsibilities

• Own lead generation and business development by identifying prospects, qualifying opportunities, and converting outreach into active pipeline growth. Each action should support revenue creation and stronger market coverage.
• Build and maintain trusted client relationships through responsive communication, issue resolution, and regular account engagement. The goal is to improve retention, expand wallet share, and strengthen client confidence.
• Deliver persuasive sales presentations, product discussions, and commercial negotiations that move opportunities toward closure. The outcome is faster deal conversion with commercially sound terms.
• Track market trends, competitor moves, and customer needs to sharpen positioning and uncover differentiation opportunities. Insights should improve sales effectiveness and support smarter commercial decisions.
• Maintain accurate documentation of sales activity, client interactions, and transaction status so leadership has clear visibility into pipeline health, forecast reliability, and performance trends.
• Work closely with internal teams to ensure smooth onboarding, service continuity, and promise delivery after the sale. This reduces friction for new clients and protects revenue realization.
• Use travel and field engagement where needed to build presence in target markets and deepen relationships across universities, schools, hospitals, and other institutional accounts.
• Strong B2B sales capability with proven experience in lead generation, frontline selling, and opportunity conversion. The focus is on creating revenue through structured customer acquisition.
• Ability to build trust quickly with institutional buyers through clear communication, active listening, and professional relationship management. This directly improves client engagement and deal momentum.
• Solid negotiation skills for pricing, terms, and service discussions, with a calm approach to objections and closing conversations. The objective is to protect margin while winning business.
• Comfortable using MS Office tools, including Excel, PowerPoint, and basic P&L review, to manage reporting and present commercial data clearly. This supports disciplined sales management.
• Strong understanding of sales principles, market segmentation, and competitor analysis so outreach and positioning are guided by evidence, not guesswork.
• Organized and self-directed working style with the ability to handle multiple prospects, follow-ups, and targets in a fast-moving environment without losing control of priorities.
• Customer-centric mindset with the ability to communicate effectively by mail, initiate appointments, and engage at the entry level with professionalism and speed.

Additional Plus

• Background in food services, FM, education, or health-related institutional sales is a strong advantage because it shortens learning time and improves customer context.
• Familiarity with the North and East India markets, including universities, schools, and hospitals, would help accelerate prospecting and account penetration.
• Experience engaging corporate or manufacturing buyers would be a useful bonus if the portfolio expands across additional institutional segments.

What You'll Bring

• 8+ years of experience in B2B or institutional sales, ideally with a track record in lead generation and frontline commercial execution.
• Strong communication, networking, and negotiation skills that help move conversations from introduction to commercial closure.
• A disciplined, target-driven approach supported by organization, time management, and the ability to work independently or with cross-functional teams.
• Willingness to travel locally or regionally as business needs require, with the maturity to represent the business professionally in the field.

Why Join Us

Rassense offers the opportunity to shape growth for a business that sees food service as both an operational and customer experience opportunity. The company is focused on building innovative, technology-enabled experiences at work and across institutional settings, which creates room for commercially minded professionals to make a visible impact. You will join a business with a clear ambition to scale across sectors and geographies while staying rooted in trust, collaboration, and quality. This role suits someone who wants ownership over revenue outcomes, client relationships, and market development rather than a purely transactional sales position. The environment combines institutional selling, field engagement, and business building, making it a strong fit for a senior operator who can bring discipline, energy, and customer focus to growth.