Client Servicing - Relationship Manager - Kolkata

Infocom Network Limited; Kolkata District; On-site; INR 450,000 - 650,000; Full time

Job summary

Infocom Network Limited in Kolkata seeks a Client Servicing - Relationship Manager to drive sales through client visits and strong relationships. You will close deals, manage renewals, and handle inquiries while ensuring customer satisfaction and long-term engagement.

The role requires excellent communication, proactivity in upsell opportunities, and collaboration with internal teams to tailor solutions for clients.

Qualifications

• Negotiation skills needed to close deals and renewals.
• Experience in managing key accounts and maintaining client relationships.
• Strong client servicing and renewal capabilities with cross-functional coordination.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails, and visits to ensure satisfaction.
• Provide ROI-driven insights and updates to keep clients informed and engaged.
• Identify upsell and cross-sell opportunities and coordinate with sales and product teams.

Skills

Negotiation skills

Key account management

Client servicing

Job description

Client Servicing - Relationship Manager - Kolkata

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining goodcustomer relationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortablepresenting products or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

• Negotiationskills
• Keyaccount management skills
• ClientServicing, retention and renewals