Client Servicing - Deputy Manager - Mumbai(10)

Infocom Network Limited; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Infocom Network Limited is seeking a Deputy Manager for Mumbai to lead client servicing, manage key accounts, and drive renewals. The role focuses on strengthening relationships, understanding client goals, and delivering tailored solutions to maximize value.

You will coordinate with internal teams to address client needs, track engagement, and provide ROI insights to support retention and growth. This on-site position requires strong communication and negotiation skills to close deals and

Qualifications

• Experience in client servicing and managing key accounts.
• Proven ability to negotiate deals and close sales with clients.
• Maintain strong client relationships and optimize retention.
• Coordinate with internal teams to tailor offerings.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drivet timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.
• Identify opportunities to expand client engagement through upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

Skills

Negotiation

Key account management

Client servicing

Retention

Renewals

Job description

Client Servicing - Deputy Manager - Mumbai

We are looking for an enthusiasticsale Representative to contribute in generating sales for our company. You willbe responsible for closing sales deals via Client Visit and maintaining goodcustomer relationships. An effective sale representative must be an excellentcommunicator and have superior people skills. They must be comfortablepresenting products or services, as well as dealing with complaints and doubts.

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

• Negotiationskills
• Keyaccount management skills
• ClientServicing, retention and renewals