Client Servicing - Deputy Manager - Pune(10)

Infocom Network Limited; Pune District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Infocom Network Limited in Pune is seeking a Deputy Manager for Client Servicing to drive sales through proactive client engagement and strong relationship management. The role focuses on retention, renewals, and delivering ROI-driven insights to clients.

You will build trusted client relationships, coordinate with internal teams to tailor offerings, and ensure timely renewals while maintaining high client satisfaction. The position requires excellent communication and strong people skills.

Qualifications

• Negotiation skills required for closing deals.
• Strong ability to manage key accounts and nurture relationships.
• Experience in client servicing, retention, and renewals.

Responsibilities

• Build trusted relationships with assigned clients and act as the primary point of contact.
• Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.
• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Identify opportunities to upsell and cross-sell solutions and collaborate with internal teams.

Skills

Negotiation skills

Key account management

Client servicing

Job description

Client Servicing - Deputy Manager - Pune

Weare looking for an enthusiastic sale Representative to contribute in generatingsales for our company. You will be responsible for closing sales deals viaClient Visit and maintaining good customer relationships. An effective salerepresentative must be an excellent communicator and have superior peopleskills. They must be comfortable presenting products or services, as well asdealing with complaints and doubts

Client Servicing & RelationshipManagement

• Buildtrusted relationships with assigned clients and act as their primary pointof contact.
• Conductregular check-ins via calls, emails and visits to ensure clients aresatisfied and engaged.
• Understandclient business goals and suggest relevant solutions to help them achievebetter results.
• Shareproduct/service updates, new features, or add-on offerings to keep clientsinformed and interested.

Retention & Renewals

• Drivetimely contract renewals and ensure minimal client churn.
• Trackclient usage, engagement levels, and overall satisfaction to ensure highretention.
• Provideclients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identifyopportunities to expand client engagement through relevant upsell andcross-sell solutions.
• Collaboratewith internal teams to customize offerings as per client needs.
• Coordinatewith support, operations, and product teams to resolve client queriesquickly.
• Maintainaccurate records of all client interactions, renewals, and accountactivities in CRM.
• Shareregular updates and reports on client feedback, account health, retentionrates, and revenue contribution.

Skill Set Requirement:

• Negotiationskills
• Keyaccount management skills
• ClientServicing, retention and renewals