Client Servicing - Relationship Manager - Ambala / Karnal / Panipat(10)

Infocom Network Limited; West Bengal; On-site; INR 350,000 - 550,000; Full time

Job summary

Infocom Network Limited invites applications for a Client Servicing - Relationship Manager role across Ambala, Karnal and Panipat. The candidate will close sales via client visits, build trusted relationships and serve as the primary contact for assigned clients.

You will conduct regular check-ins, understand client goals, share updates, drive renewals, and identify upsell opportunities while coordinating with internal teams to resolve queries and keep CRM records accurate.

Qualifications

• Excellent communication and strong people skills.
• Comfortable presenting products or services to clients.
• Experience in client servicing or sales is preferred.

Responsibilities

• Build trusted relationships with assigned clients and act as their primary contact.
• Conduct regular check-ins via calls, emails, and visits to ensure satisfaction.
• Understand client goals and suggest suitable solutions.
• Share product updates and new features to keep clients informed.
• Drive contract renewals and track usage to ensure retention.
• Identify upsell and cross-sell opportunities.
• Coordinate with internal teams to resolve queries and maintain CRM records.
• Provide ROI-driven insights to demonstrate value to clients.

Skills

Excellent communication

People skills

Presentation skills

Relationship management

CRM usage

Tools

CRM software

Job description

Client Servicing - Relationship Manager - Ambala / Karnal / Panipat

We are looking for an enthusiastic sale Representative to contribute in generating sales for our company. You will be responsible for closing sales deals via Client Visit and maintaining good customer relationships. An effective sale representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services, as well as dealing with complaints and doubts.

Roles and Responsibilities

Client Servicing & Relationship Management

• Build trusted relationships with assigned clients and act as their primary point of contact.
• Conduct regular check-ins via calls, emails, and visits to ensure clients are satisfied and engaged.
• Understand client business goals and suggest relevant solutions to help them achieve better results.
• Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

• Drive timely contract renewals and ensure minimal client churn.
• Track client usage, engagement levels, and overall satisfaction to ensure high retention.
• Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

• Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
• Collaborate with internal teams to customize offerings as per client needs.
• Coordinate with support, operations, and product teams to resolve client queries quickly.
• Maintain accurate records of all client interactions, renewals, and account activities in CRM.
• Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.
• Represent the âvoice of the clientâ internally, ensuring customer expectations are factored into product/service improvements.