Client Servicing & Marketing Manager

NUDGE Asia; South Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nudge Asia is seeking a Client Servicing & Marketing Manager to own client relationships, translate briefs into clear action plans and lead projects from first contact through execution and closure. This role blends account management, brand understanding and project coordination, supporting Nudge Asia’s growth in marketing and experiential campaigns.

The ideal candidate will manage multiple accounts, coordinate with creative and production teams, and travel on-site as projects require.

Qualifications

• Experience independently managing accounts and delivering events or brand activations.
• Strong communication, presentation, negotiation and relationship-building skills.
• A sound understanding of brand strategy, experiential marketing and consumer engagement.
• Commercial awareness, including budgets, margins and scope management.
• The ability to manage multiple projects with clear documentation and attention to detail.
• Confidence leading teams and handling execution pressure.

Responsibilities

• Serve as the primary contact for assigned clients, building strong relationships and understanding their business objectives.
• Take detailed briefs and define objectives, deliverables, budgets and timelines.
• Lead client meetings, presentations and regular project updates.
• Identify opportunities for repeat business and introduce relevant agency services.
• Address feedback and resolve concerns promptly.
• Translate client briefs into actionable direction for conceptualizers, designers, production and operations teams.
• Work with creative teams to develop brand-relevant concepts, proposals and pitch decks.
• Manage project schedules, approvals and deliverables across internal teams and vendors.
• Attend site visits and oversee execution from a client servicing perspective.
• Ensure the final experience meets the approved brief and quality expectations.
• Prepare post-event reports covering results, feedback and learnings.
• Coordinate estimates, proposals, negotiations and scope confirmations.
• Track purchase orders, advances, invoices and payment follow-ups with accounts.
• Monitor budgets and margins with operations and finance teams.
• Document changes and secure approval for additional costs before execution.
• Maintain clear records of commitments, approvals and project communication.
• Plan agency marketing initiatives with the content and design teams.
• Develop case studies, credentials and project showcases for prospective clients.
• Support social media, industry outreach, partnerships and award submissions.
• Track inbound enquiries and coordinate timely follow-ups.
• Research brands, competitors and industry developments to identify relevant opportunities.
• Guide client servicing and marketing executives, delegate responsibilities and review their work.
• Keep teams aligned on priorities, ownership and deadlines.
• Flag risks early and drive practical solutions.

Skills

Client relationship management

Communication

Presentation

Negotiation

Brand understanding

Project coordination

Job description

Job Description

Client Servicing & Marketing Manager

Company

Nudge Asia

Suggested Experience

4–6 years in an experiential, events or marketing agency

About Nudge Asia

Nudge Asia is a 360° experiential agency delivering strategy, design, events, activations, retail and digital experiences. Our specialist alcobev vertical, The Cocktail Story, brings deep expertise in alcohol brands and consumer experiences.

The Role

We’re looking for a Client Servicing & Marketing Manager who can own client relationships, translate briefs into clear action plans and lead projects from the first conversation through execution and closure.

This role combines account management, brand understanding and project coordination, alongside supporting Nudge Asia’s marketing and business growth.

Key Responsibilities

Client Relationships & Account Growth

• Serve as the primary contact for assigned clients, building strong relationships and understanding their business objectives.
• Take detailed briefs and define objectives, deliverables, budgets and timelines.
• Lead client meetings, presentations and regular project updates.
• Identify opportunities for repeat business and introduce relevant agency services.
• Address feedback and resolve concerns promptly.

Campaign Planning & Delivery

• Translate client briefs into actionable direction for conceptualizers, designers, production and operations teams.
• Work with creative teams to develop brand-relevant concepts, proposals and pitch decks.
• Manage project schedules, approvals and deliverables across internal teams and vendors.
• Attend site visits and oversee execution from a client servicing perspective.
• Ensure the final experience meets the approved brief and quality expectations.
• Prepare post-event reports covering results, feedback and learnings.

Commercial Management

• Coordinate estimates, proposals, negotiations and scope confirmations.
• Track purchase orders, advances, invoices and payment follow-ups with accounts.
• Monitor budgets and margins with operations and finance teams.
• Document changes and secure approval for additional costs before execution.
• Maintain clear records of commitments, approvals and project communication.

Agency Marketing & Growth

• Plan agency marketing initiatives with the content and design teams.
• Develop case studies, credentials and project showcases for prospective clients.
• Support social media, industry outreach, partnerships and award submissions.
• Track inbound enquiries and coordinate timely follow-ups.
• Research brands, competitors and industry developments to identify relevant opportunities.

Team Management

• Guide client servicing and marketing executives, delegate responsibilities and review their work.
• Keep teams aligned on priorities, ownership and deadlines.
• Flag risks early and drive practical solutions.

What We’re Looking For

• Experience independently managing accounts and delivering events or brand activations.
• Strong communication, presentation, negotiation and relationship-building skills.
• A sound understanding of brand strategy, experiential marketing and consumer engagement.
• Commercial awareness, including budgets, margins and scope management.
• The ability to manage multiple projects with clear documentation and attention to detail.
• Confidence leading teams and handling execution pressure.
• Willingness to travel and work on-site when projects require it.

What Success Looks Like

Satisfied clients, repeat business, well-managed projects, healthy margins and marketing that strengthens the agency’s visibility and generates qualified enquiries.