Client Servicing Manager (Live Events)

ESP 360 DEGREE; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

ESP 360 DEGREE is hiring a Client Servicing Manager in Gurgaon to lead client communication, manage key accounts, and ensure seamless event delivery. The role emphasizes strong LinkedIn networks, outstanding communication and presentation skills, and the ability to convert meetings into long-term client relationships.

The position involves client relationship management, coordinating with creative, production and operations teams, and driving growth through proactive event solutions and

Qualifications

• Bachelor’s or Master’s degree in Marketing, Event Management, Communications, or a related field.
• 6+ years of experience in client servicing in Live Events or Experiential Marketing.
• Excellent communication, presentation, and negotiation skills.
• Hands-on experience managing corporate events, brand activations, and government projects.
• Solid project management and multitasking abilities.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM/project management tools.

Responsibilities

• Client Relationship Management — act as the primary point of contact for clients, understand their objectives and needs.
• Project & Event Management — oversee end-to-end execution from concept to delivery; coordinate with creative/production/ops teams.
• Business Growth & Strategy — identify and pursue new business opportunities; develop presentations and pitches for new clients.
• Team & Communication — coordinate with cross-functional teams; maintain client briefs and post-event evaluations.

Skills

Communication skills

Presentation skills

Negotiation skills

MS Office proficiency

CRM tools

Education

Bachelor’s or Master’s degree in Marketing, Event Management, Communications, or related field

Tools

MS Office

CRM/project management tools

Job description

Company - ESP 360, https://www.esp360.in/

Job Title: Client Servicing Manager

Location: Gurgaon, DLF Phase 4, 122009

Job Summary:

We are looking for a highly motivated and relationship-driven Client Servicing Manager to lead client communication, manage key accounts, and ensure seamless event delivery. The ideal candidate should have strong connections on LinkedIn, outstanding communication and presentation skills, and the ability to convert meetings into long-term client relationships. This role requires a balance of client management, project ownership, and coordination with internal teams to deliver exceptional event experiences.

Key Responsibilities:

Client Relationship Management

• Act as the primary point of contact for clients — understanding their business objectives, event goals, and creative needs.
• Build and nurture long-term client relationships, ensuring repeat business and high satisfaction levels.
• Convert one-time event inquiries into ongoing partnerships or retainer accounts.
• Represent the company professionally on LinkedIn and industry networks to attract new clients and opportunities.

Project & Event Management

• Oversee end-to-end project execution — from concept development to event delivery.
• Collaborate closely with the creative, production, and operations teams to ensure the client’s vision is executed perfectly.
• Create and manage event timelines, budgets, and deliverables.

Business Growth & Strategy

• Identify and pursue new business opportunities through LinkedIn networking, referrals, and direct outreach.
• Develop persuasive presentations, proposals, and pitch decks for new clients.
• Understand client industries, upcoming events, and marketing trends to suggest proactive event solutions.
• Support management in developing client retention strategies and upselling opportunities.

Team & Communication

• Coordinate with cross-functional teams to ensure clarity on client requirements and deliverables.
• Maintain internal reports, client briefs, and documentation for every project.
• Conduct post-event evaluations and client feedback sessions to ensure continuous improvement.

Requirements:

• Bachelor’s or Master’s degree in Marketing, Event Management, Communications, or a related field.
• At least 6 years of experience in client servicing in Live Events or Experiential Marketing.
• Excellent communication, presentation, and negotiation skills.
• Hands‑on experience managing corporate events, brand activations, and government projects.
• Solid project management and multitasking abilities.
• Proficiency in MS Office (Excel, PowerPoint, Word) and CRM/project management tools.