Client Servicing Manager- Digital Marketing Agency

Hypronline; Gurugram District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Javix Media in Gurugram seeks an Account & Project Lead to oversee a multidisciplinary team, own onboarding, build project plans, monitor budgets and margins, and ensure flawless delivery across content, design, media and beyond.

This hands-on leadership role includes mentoring, driving client engagement, spotting growth opportunities, and helping shape the agency’s future through strategic partnerships and performance-driven campaigns.

Qualifications

• Bachelor’s degree in Marketing, Mass Communication, Business, or related field.
• 5–8 years in a digital agency (account management, project management, or similar leadership role).
• Experience managing 3–5 simultaneous client accounts with budget oversight and cross‑channel campaigns.

Responsibilities

• Lead, coach and inspire a multidisciplinary team (account managers, writers, designers, media buyers).
• Oversee client onboarding, develop onboarding dossiers, and maintain daily engagement SOPs.

Skills

Leadership

Project Management

Account Management

Team Coaching

Education

Bachelor’s degree in Marketing, Mass Communication, Business, or related field

Tools

Asana

Trello

JIRA

Google Analytics

Facebook Business Manager

Excel Pivot Reporting

AI Tools

Job description

Javix Media is a full-service digital marketing agency specialising in performance-driven campaigns, content creation, social media management, influencer marketing and end-to-end brand building. We partner with growth-minded brands across B2B and B2C to craft memorable digital experiences and measurable ROI.

Role Overview

As our Account & Project Lead, you will be the glue between clients, strategy and execution. You’ll manage a team of executives and managers, own client onboarding, build project plans, track budgets & margins, and ensure flawless delivery across content, design, media and beyond.

This is a hands‑on leadership role: you’ll mentor your team, drive client engagement, spot growth opportunities, and help shape our agency’s future.

Key Responsibilities

• Lead, coach and inspire a multidisciplinary team (account managers, content writers, designers, media buyers).
• Conduct regular 1:1s, performance reviews and training sessions to develop future leaders.
• Monitor team bandwidth and productivity; ensure adherence to allocated hours per project.

B. Client Onboarding & Engagement

• Oversee new-client onboarding: develop and maintain an onboarding dossier (business goals, brand guidelines, approvals, stakeholder map).
• Conduct discovery calls and briefs to crystallise project requirements.
• Maintain daily client engagement SOPs: morning greetings, status updates, challenge alerts, scheduled calls, and timely MoMs with action items.

C. Project Planning & Execution

• Prepare comprehensive project execution plans: deliverables, timelines, resource allocation, risk & mitigation matrix.
• Champion the use of Asana (or equivalent PM tool) for task assignment, progress tracking and version control.
• Leverage AI tools and AI Agents to streamline ideation, drafts, creative iterations, QA and approvals.

D. Strategic Partnership & Growth

• Collaborate with agency principals on strategic brand positioning and digital roadmaps.
• Guide clients on branding, messaging, positioning and go-to-market tactics across social, search, email, content, and emerging channels.
• Participate in new-business pitches, presentations and RFP responses.
• Identify upsell and cross-sell opportunities within existing accounts; prepare proposals and secure approvals.
• Manage billing cycles for assigned clients; perform Billing Cost Margin Analysis (BCMA) and maintain target Gross Margins per account.
• Generate weekly/monthly status reports: budgets vs. spend, performance metrics, risk logs, resource utilisation.
• Coordinate ad hoc deliverables and special requests across internal teams.
• Propose process improvements, tool integrations and service‑offering expansions.
• Stay abreast of industry trends, platform updates and best practices; share knowledge through internal workshops.

4. Qualifications & Experience

• Education: Bachelor’s degree in Marketing, Mass Communication, Business, or related field.
• Experience: 5–8 years in a digital agency (account management, project management, or similar leadership role).
• Demonstrated Track Record:
  • Managing 3–5 simultaneous client accounts (minimum ₹50L annual spend combined, ).
  • Delivering complex, cross‑channel campaigns on time and within budget.

5. Tools & Technologies

• Project Management: Asana, Trello, or JIRA.
• Analytics: Google Analytics, Facebook Business Manager, basic Excel/Pivot reporting.
• AI Tools: ChatGPT, Midjourney/Firefly, Zapier or equivalent.

• Leadership: Empathetic coach, decisive problem-solver, strong communicator.
• Client Focus: Proactive engagement, clear expectation-setting, polished stakeholder management.
• Strategic Thinking: Able to translate high‑level goals into actionable digital tactics.
• Organisational Agility: Exceptional at multitasking, prioritising and adapting to shifting priorities.
• Financial Acumen: Comfortable with P&L basics, margin analysis and budget reconciliation.
• Attention to Detail: Rigorous about timelines, quality checks, brand consistency and process compliance.