Client Servicing Manager

Moksha Media Group; Gurugram District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Moksha Media Group in Gurugram seeks a CS Manager to act as custodian of the brand, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.

You will own end-to-end delivery across social media calendars and campaigns, lead ideation, provide direction to Key Account Executives, manage client escalations, and ensure consistent brand voice.

Qualifications

• 5-7 years in digital/creative agencies.
• Reports to leadership and oversees cross-functional delivery.
• Lead ideation for key campaigns and strategic initiatives.
• Provide direction to Key Account Executives and cross-functional teams.
• Handle escalations and critical client conversations.
• Drive consistency in brand voice, messaging, and creative thinking.

Responsibilities

• Own end-to-end delivery across social media calendars and organic/social media campaigns.
• Ensure quality control across all outputs before they reach the client.
• Lead ideation for key campaigns and strategic initiatives.
• Provide direction to Key Account Executives and cross-functional teams.
• Handle escalations and critical client conversations.
• Drive consistency in brand voice, messaging, and creative thinking.

Skills

Leadership

Brand thinking

Storytelling

Quality control

Stakeholder management

Cross-functional leadership

Attention to detail

Job description

The CS Manager acts as the custodian of the brand, driving strategic direction, ensuring quality output, and overseeing seamless execution across content, campaigns, and reporting.

Key Responsibilities

• Own end-to-end delivery across social media calendars and organic/social media campaigns
• Ensure quality control across all outputs before they reach the client
• Lead ideation for key campaigns and strategic initiatives
• Provide direction to Key Account Executives and cross-functional teams
• Handle escalations and critical client conversations
• Drive consistency in brand voice, messaging, and creative thinking

Stakeholder Management

• Primary escalation point for clients
• Collaborates closely with Creative Director and internal teams
• Strong brand thinking and storytelling ability
• High attention to detail and quality
• Leadership and problem-solving skills
• Ability to manage multiple workstreams

Experience

• 5-7 years in digital/creative agencies

Reporting Structure

• Reports to leadership
• Manages Key Account Executives and oversees cross-functional delivery