Senior Executive Client Servicing

dentsu; Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Dentsu in Mumbai is seeking a proactive Senior Executive – Account Management (Digital) to drive the client relationship for a leading automobile brand. You will coordinate with creative, content, media and strategy teams to ensure timely execution of campaigns and maintain strong client communication.

With 1–3 years in digital marketing or agency environments, you will monitor campaigns, generate insightful reports, and help optimize performance while ensuring brand alignment and stakeholder

Qualifications

• Bachelor's degree in Marketing, Communications, Business, or a related field.
• 2–3 years of relevant experience in digital marketing, social media, or account management.
• Strong understanding of social media platforms and the digital ecosystem.
• Familiarity with Meta Business Suite, social analytics tools, ORM reporting, and campaign tracking.
• Good understanding of content performance and audience behavior.
• Basic knowledge of paid media and influencer marketing.
• Excellent communication and stakeholder coordination skills.
• Ability to thrive in a fast-paced agency environment with quick turnaround timelines.
• Proactive, detail-oriented, and solution-oriented mindset.

Responsibilities

• Act as the day‑to‑day point of contact for clients and internal stakeholders.
• Coordinate with creative, content, media, and strategy teams to ensure timely execution of campaigns.
• Develop and manage content calendars, approval trackers, and project timelines.
• Monitor social media and ORM performance across platforms.
• Prepare weekly and monthly reports with actionable insights and recommendations.
• Track campaign performance and analyze audience behavior and content effectiveness.
• Support influencer campaigns and paid media coordination where required.
• Ensure all deliverables are aligned with brand guidelines and client expectations.
• Prepare presentations, meeting notes, and status reports.
• Identify opportunities to improve campaign performance and client satisfaction.

Skills

Client management

Digital marketing

Social media

Campaign tracking

Content calendars

Analytics

Communication

Education

Bachelor’s degree in Marketing/Communications/Business

Tools

Meta Business Suite

Social analytics tools

ORM reporting

Job description

Role Summary

Dentsu is looking for a proactive and client‑focused Senior Executive – Account Management (Digital) to join our Mumbai team and work on a leading automobile brand.

Key Responsibilities

• Act as the day‑to‑day point of contact for clients and internal stakeholders
• Coordinate with creative, content, media, and strategy teams to ensure timely execution of campaigns
• Develop and manage content calendars, approval trackers, and project timelines
• Monitor social media and ORM performance across platforms
• Prepare weekly and monthly reports with actionable insights and recommendations
• Track campaign performance and analyze audience behavior and content effectiveness
• Support influencer campaigns and paid media coordination where required
• Ensure all deliverables are aligned with brand guidelines and client expectations
• Prepare presentations, meeting notes, and status reports
• Identify opportunities to improve campaign performance and client satisfaction

Key Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or a related field
• 2–3 years of relevant experience in digital marketing, social media, or account management
• Strong understanding of social media platforms and the digital ecosystem
• Familiarity with Meta Business Suite, social analytics tools, ORM reporting, and campaign tracking
• Good understanding of content performance and audience behavior
• Basic knowledge of paid media and influencer marketing
• Excellent communication and stakeholder coordination skills
• Ability to thrive in a fast‑paced agency environment with quick turnaround timelines
• Proactive, detail‑oriented, and solution‑oriented mindset.

Experience

1–3 years of work experience within Mainline or Digital agencies is mandatory. Experience from other industries will not be considered for this position.