Client Servicing Intern / Executive – Advertising Agency

Nothing Else Matters; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Nothing Else Matters (NEM Digital) in Gurgaon is seeking a Client Servicing Executive / Intern for an advertising and digital agency. You will work with clients and internal teams across creative, social media, media, technology and data to move projects from brief to delivery.

The role requires 0-3 years agency experience, strong communication, and fluency with Excel/Google Sheets. Interns preferred for internship exposure; full-time option for experienced candidates.

Qualifications

• 0-3 years of experience in an advertising, digital, creative, media or martech agency.
• Strong written and verbal communication.
• Comfortable interacting with clients.
• Solid understanding of digital marketing and social media.
• Proficient with Excel/Google Sheets.
• Ability to create clear, visually appealing presentations.
• Excellent coordination and follow-up skills.
• Ability to manage multiple projects and deadlines.
• Attention to detail and logical thinking.
• Willingness to learn in a fast-paced agency.

Responsibilities

• Manage day-to-day client communication.
• Understand briefs, requirements and objectives.
• Prepare briefs and convey requirements to internal teams.
• Build strong client relationships.
• Maintain project timelines, trackers and follow-ups.
• Coordinate with creative, social, media, tech and data teams.
• Ensure deliverables are on time and accurate.
• Identify bottlenecks and propose solutions.
• Take ownership from brief to execution.

Skills

Communication

Digital marketing

Social media

Excel/Sheets

Presentations

Coordination

Time management

Attention to detail

Problem solving

AI/technology familiarity

Tools

Excel/Google Sheets

Job description

Company: Nothing Else Matters (NEM Digital)

Location: Gurgaon / Gurugram

Experience: 0-3 years

Employment Type: Full-time

Industry: Advertising | Digital Marketing | Martech

Client Servicing Executive / Intern - Advertising & Digital Agency

About NEM Digital

At Nothing Else Matters (NEM Digital), we humanize virtual relationships through our #DirectToFan Model, bringing together Data + Creativity + Technology to build meaningful relationships between brands and their audiences.

For 9+ years, we have worked with brands including Meta, Microsoft, Dulux, Sennheiser, and several D2C, DeepTech and consumer businesses.

Our philosophy is simple:

Brilliant Ideas. Ruthless Execution.

About the Role

We are looking for a Client Servicing Executive / Intern who enjoys working with people, solving problems and getting things done.

This is a hands-on agency role where you will work closely with clients and internal teams across creative, social media, media, technology and data.

You will be responsible for understanding client requirements, coordinating teams, managing timelines and ensuring that projects move from brief to idea to execution to delivery smoothly.

Previous advertising / digital / creative / media / martech agency experience is mandatory for the Executive role.

For an Intern, relevant agency internship experience is preferred.

What You Will Do

Client & Account Management

• Manage day-to-day communication with clients.
• Understand client briefs, requirements, expectations and business objectives.
• Prepare briefs and communicate requirements clearly to internal teams.
• Build strong, professional relationships with clients.
• Keep clients updated on project progress, timelines and deliverables.

Project & Campaign Management

• Coordinate with creative, social media, media, technology and other internal teams.
• Maintain project timelines, trackers and follow-ups.
• Ensure deliverables are completed accurately and on time.
• Identify bottlenecks early and proactively find solutions.
• Take ownership of assigned projects from brief to execution.

Digital & Social Media

• Support digital and social media campaigns across platforms.
• Understand the basics of Instagram, Facebook, YouTube, Snapchat and WhatsApp marketing.
• Participate in content planning, campaign execution and reporting.
• Stay updated on digital, social media and advertising trends.

Research & Reporting

• Conduct competitor, category, consumer and market research.
• Assist with campaign reports, presentations and performance analysis.
• Work with Excel / Google Sheets to organize and interpret data.
• Convert information into clear, useful insights for clients and internal teams.

Creative & Strategic Thinking

• Contribute ideas for campaigns, content and brand-building initiatives.
• Question briefs constructively and identify opportunities to improve the work.
• Think beyond simply executing instructions.
• Understand how creative and digital activity can contribute to business objectives.

What We're Looking For

We're looking for someone who is curious, organized, proactive and comfortable taking ownership.

Must Have

• 0-3 years of experience in an advertising, digital, creative, media or martech agency.
• Strong communication skills - written and verbal.
• Comfortable interacting with clients.
• Good understanding of digital marketing and social media.
• Working knowledge of Instagram, Facebook, YouTube, Snapchat and WhatsApp.
• Good working knowledge of Excel / Google Sheets.
• Ability to create clear and visually appealing presentations.
• Strong coordination and follow-up skills.
• Ability to manage multiple projects and deadlines.
• Good attention to detail.
• Logical thinking and problem-solving ability.
• Comfortable working with AI, technology, data and digital platforms.
• Willingness to learn and work in a fast-paced agency environment.

You Will Be a Good Fit If You

• Enjoy figuring out how to get things done, not just what needs to be done.
• Can handle clients professionally even when timelines are tight.
• Can coordinate multiple teams without constantly being reminded.
• Are comfortable asking questions when a brief is unclear.
• Notice small errors before they reach the client.
• Can turn a messy requirement into a clear action plan.
• Have an interest in brands, advertising, culture, technology and digital media.
• Take ownership of your work and follow things through to completion.
• Want to eventually build a career in client servicing, account management, strategy or digital marketing.

Not a Fit If

This role may not be suitable if you:

• Have no agency experience and are looking specifically for an in-house marketing role.
• Prefer working only on social media posting/content creation.
• Are uncomfortable with client communication and follow-ups.
• Need highly structured instructions for every task.
• Don't enjoy managing multiple deadlines simultaneously.
• Are looking for a purely creative/design, performance-marketing or technical role.

What We Value

Ownership Curiosity Logical Thinking Teamwork Learning Execution Business Thinking

We don't just want someone who can execute a brief.

We want someone who asks:

Why are we doing this?

Can we do it better?

Will it actually make a difference to the brand or business?

Why Join NEM Digital

• Work with leading global and emerging brands.
• Get exposure to creative + strategy + media + technology + data.
• Work at the intersection of Data + Creativity + Technology.
• Take ownership of real client projects early in your career.
• Work closely with experienced teams across multiple disciplines.
• Learn how brands, campaigns and digital ecosystems are actually built.
• Build a long-term career in client servicing, account management, strategy and digital marketing.

About NEM Digital

We Humanize Virtual Connections.

Brilliant Ideas. Ruthless Execution.

#DirectToFan #D2FModel #DataCreativeTechnology

Explore NEM Digital

Website: https://www.nothingelsematters.in

Showreel: https://youtu.be/WpzgPuG_jNI

Services: https://youtu.be/3pZRjMwRPYk

Creative Work: https://www.behance.net/NothingElseMatters