Client Servicing - Full Time

Infinityadvt; Faridabad District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Infinity Advertising Network in Haryana seeks an Account Manager to liaison with clients, translate objectives into briefs, and coordinate across internal teams to deliver campaigns on time and on budget.

You will build and nurture long-term client relationships, manage presentations and reports, and identify upsell opportunities while ensuring high client satisfaction. Proficiency in MS Office / Google Workspace and project management tools is essential, with prior agency experience preferred.

Qualifications

• Bachelor’s in Mass Communication, Marketing, or MBA.
• Strong written and verbal communication skills.
• Proficiency in MS Office / Google Workspace.
• Experience with project management tools (Asana, Trello).
• Ability to manage multiple clients simultaneously.
• Understanding of advertising, digital & media ecosystems.
• Client-first mindset with strong problem-solving skills.
• Prior agency environment experience preferred.

Responsibilities

• Serve as the single point of contact for assigned clients across all ongoing campaigns and deliverables.
• Understand client brand guidelines, business objectives, and market positioning to provide strategic recommendations.
• Prepare detailed briefs for creative, media, and digital teams; track progress and ensure timely delivery.
• Manage client presentations, campaign reports, and performance reviews on a weekly/monthly basis.
• Proactively identify upselling and cross-selling opportunities to grow account revenue.
• Handle client escalations professionally, resolving issues with minimal turnaround time.
• Maintain accurate documentation of all client communications, approvals, and change requests.
• Coordinate billing, invoicing, and payment follow-ups in alignment with the finance team.
• Build strong long-term relationships with key client stakeholders.

Skills

Communication

Written & Verbal

MS Office / Google Workspace

Project management tools

Multi-client management

Advertising & media knowledge

Agency experience

Education

Bachelor’s in Mass Communication, Marketing, or MBA

Tools

MS Office

Google Workspace

Asana

Trello

Job description

ROLE OVERVIEW
You will be the primary liaison between Infinity Advertising Network and its clients, ensuring campaigns are executed flawlessly, relationships are nurtured, and client satisfaction is consistently high. You translate client objectives into actionable briefs and coordinate across internal teams to deliver on time and on budget.

KEY RESPONSIBILITIES
• Serve as the single point of contact for assigned clients across all ongoing campaigns and deliverables
• Understand client brand guidelines, business objectives, and market positioning to provide strategic recommendations
• Prepare detailed briefs for creative, media, and digital teams; track progress and ensure timely delivery
• Manage client presentations, campaign reports, and performance reviews on a weekly/monthly basis
• Proactively identify upselling and cross-selling opportunities to grow account revenue
• Handle client escalations professionally, resolving issues with minimal turnaround time
• Maintain accurate documentation of all client communications, approvals, and change requests
• Coordinate billing, invoicing, and payment follow-ups in alignment with the finance team
• Build strong long-term relationships with key client stakeholders

SKILLS & QUALIFICATIONS
• Bachelor’s in Mass Communication, Marketing, or MBA
• Strong written and verbal communication skills
• Proficiency in MS Office / Google Workspace
• Experience with project management tools (Asana, Trello) • Ability to manage multiple clients simultaneously
• Understanding of advertising, digital & media ecosystems
• Client-first mindset with strong problem-solving skills
• Prior agency environment experience preferred

PREFERRED / GOOD TO HAVE
• Experience in integrated advertising / media agency setting
• Exposure to both digital and traditional campaigns
• Ability to present confidently to senior client stakeholders