Client Servicing Executive

Substance Communication Delhi; New Delhi; Sur place; INR 400 000 - 640 000; Plein temps

Résumé du poste

Substance Communication Delhi is seeking a Customer Success professional in Delhi to nurture strong client relationships, ensure service excellence, and collaborate with internal teams on issue resolution and product improvements.

You will identify new business opportunities, analyze client feedback, and stay informed about industry trends to anticipate risks and opportunities. The role emphasizes proactive engagement across phone, email, and social media channels.

Responsabilités

• Develop and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
• Provide exceptional customer service through various channels, including phone, email, and social media.
• Collaborate with internal teams to resolve client issues and improve overall client satisfaction.
• Identify new business opportunities and develop strategies to pursue them.
• Analyze client feedback and suggest improvements to products or services.
• Stay up-to-date with industry trends and competitor activity to identify potential risks and opportunities.

Description du poste

• Develop and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
• Provide exceptional customer service through various channels, including phone, email, and social media.
• Collaborate with internal teams to resolve client issues and improve overall client satisfaction.
• Identify new business opportunities and develop strategies to pursue them.
• Analyze client feedback and suggest improvements to products or services.
• Stay up-to-date with industry trends and competitor activity to identify potential risks and opportunities.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.