Client Servicing Executive

Pollen; Mumbai City; On-site; INR 200,000 - 350,000; Full time

Job summary

Pollen in Mumbai is seeking a proactive Junior Client Servicing Executive to bridge clients and internal teams, understand brand needs, and drive seamless campaign execution.

You will coordinate with creative, media, and production teams, plan content calendars and pitches, and maintain timelines while building strong client relationships.

Candidates with up to 1.5 years of experience, good communication, and familiarity with social media will fit well.

Qualifications

• 0-1.5 years of experience; prior client servicing/account management experience is a plus.
• Basic understanding of social media platforms and media amplification.
• Prior experience working with beauty, luxury or fashion brands.
• Strong verbal and written communication skills.
• Good organizational, multitasking, and time management abilities.

Responsibilities

• Act as the liaison between clients and internal teams, handling day-to-day communication.
• Understand client brand identity, objectives, and requirements to support campaign execution.
• Coordinate with creative, media, and production teams for timely delivery of projects.
• Assist in planning content calendars, pitches, and campaign ideas.
• Manage timelines, prioritize tasks, and ensure timely responses and follow-ups.
• Provide regular updates to clients on deliverables and project status.
• Conduct industry and competitor research to support campaign effectiveness.
• Assist in creating reports, social media analysis, and documenting meeting minutes.
• Ensure adherence to internal timelines (TATs) and smooth workflow execution.

Skills

Client servicing

Communication

Time management

Tools

Social media platforms

Job description

Role Overview

We are looking for a proactive and detail-oriented Junior Client Servicing Executive to act as a liaison between the agency and clients. This role involves understanding client needs, coordinating with internal teams, and ensuring seamless execution of campaigns while building strong, long-term client relationships.

Key Responsibilities

• Act as the liaison between clients and internal teams, handling day-to-day communication.
• Understand client brand identity, objectives, and requirements to support campaign execution.
• Coordinate with creative, media, and production teams for timely delivery of projects.
• Assist in planning content calendars, pitches, and campaign ideas.
• Manage timelines, prioritize tasks, and ensure timely responses and follow-ups.
• Provide regular updates to clients on deliverables and project status.
• Conduct industry and competitor research to support campaign effectiveness.
• Assist in creating reports, social media analysis, and documenting meeting minutes.
• Ensure adherence to internal timelines (TATs) and smooth workflow execution.

Preferred Skills

• 0-1.5 years of experience; prior client servicing/account management experience is a plus.
• Basic understanding of social media platforms and media amplification.
• Prior experience working with beauty, luxury or fashion brands
• Strong verbal and written communication skills.
• Good organizational, multitasking, and time management abilities.