Client Servicing Executive

Facts N Fiction Studio; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Facts N Fiction Studio seeks a Client Servicing Executive in Gurugram to ensure smooth event coordination from client sign-up to final delivery. Responsibilities include managing timelines and vendor coordination, while being the primary contact for clients. Ideal candidates will have 1–3 years of experience in client coordination or event planning, with strong communication skills and attention to detail. Must be based in Gurgaon or willing to relocate. Familiarity with Zoho tools is essential.

Qualifications

• 1–3 years in client coordination, event planning, or film project assistance.
• Must be Gurgaon-based or willing to relocate.
• Wedding or media industry experience is a bonus.

Responsibilities

• Handle day‑to‑day updates and bookings for events and film projects.
• Be the point person for clients for updates and schedules.
• Maintain and update the vendor database for events.

Skills

Strong communication

Attention to detail

Good multitasking

Positive attitude

Education

Graduate in Mass Comm, Event Management, or Hospitality

Tools

Zoho Sheets

WhatsApp Web

Zoho People/CRM

Job description

Job Description

As a Client Servicing Executive, your role is to make sure everything runs smoothly —from the time a client signs up with LIVXS to the final delivery of their photos, films, and memories. You’ll handle event planning flows, vendor coordination, shoot scheduling, and most importantly, be the main point of contact for clients. You’ll work under the Client Servicing Manager and help manage both Events and Films Projects at a detail level. If you’re good at planning, love weddings and creativity, and are someone who takes ownership of things—this is your space.

Key Responsibilities

• Handle day‑to‑day updates, bookings, and timelines for assigned events and film projects.
• Coordinate with the internal team (production, editing, albums) to make sure everything’s on track.
• Create and update Notion boards or project sheets for each client.
• Attend key meetings and follow through on every task till completion.
• Be the point person for clients for updates, schedules, and reminders.
• Share timelines, upcoming deliverables, and keep communication clear and timely.
• Follow up for feedback on albums, videos, and selections—make sure clients feel heard and helped.
• Keep things warm but professional—clients should always feel they’re in good hands.
• Maintain and update the vendor database (makeup artists, decorators, logistics, etc.).
• Help source and lock vendors when clients ask for suggestions or planning help.
• Ensure all recommended vendors meet the LIVXS quality and reliability benchmark.
• Share feedback to the team post‑event on vendor performance (what worked, what didn’t).
• Prepare detailed day‑wise flow charts for events—function timings, shoot plans, travel buffers.
• Coordinate with the planner (if present) or create your own client‑ready itinerary.
• Share shoot schedule with the creative/production team in advance.
• Ensure buffer time is built in, and the team knows exactly where to be, when.
• Coordinate with Post‑Production: Track every client’s post‑production pipeline (teaser, trailer, highlights, albums).
• Push timelines internally and follow up with editors/designers as needed.
• Update the client regularly and send previews for feedback when ready.
• Keep the Zoho Projects and WorkDrive tasks updated—no surprises, no delays.

Requirements

Key Skills Required

• Strong communication—polite, clear, and calm under pressure
• Basic tools: Zoho Sheets, WhatsApp Web, and Zoho People/CRM
• Attention to detail—small misses in this role can lead to big gaps
• Good multitasking and timeline tracking
• Positive attitude—solution‑focused, not excuse‑focused

Qualifications Preferred

• 1–3 years in client coordination, event planning, or film project assistance
• Graduate in Mass Comm, Event Management, or Hospitality
• Must be Gurgaon‑based or willing to relocate
• Wedding or media industry experience is a bonus