Client Services Representative

Dinesh Plastic Work; New Delhi; On-site; INR 300,000 - 500,000; Full time

Job summary

Dinesh Plastic Works in New Delhi is seeking a Client Services Representative to act as the primary contact for clients, manage inquiries, and coordinate orders from initial request through delivery.

You will collaborate with production, design, and finance teams to ensure accurate records, timely updates, and high customer satisfaction, while supporting account growth through proactive service.

Qualifications

• Experience in client-facing roles, preferably in signage, printing, or branding.
• Strong client services and customer service skills to manage relationships.
• Excellent communication skills to interact with clients and internal teams.
• Good understanding of pricing, billing, and payment coordination.
• Strong organizational and time-management abilities to juggle multiple projects.
• Willingness to work on-site in New Delhi.

Responsibilities

• Serve as primary point of contact for clients and manage inquiries.
• Coordinate orders from initial request through delivery.
• Track project status, address service issues, and ensure timely resolutions.
• Collaborate with production, design, and finance teams.
• Maintain accurate client records and prepare basic reports.
• Support account growth through attentive service.

Skills

Client services

Communication

Customer satisfaction

Finance awareness

Client-facing experience

Organizational skills

Time management

On-site (New Delhi)

Bachelor’s degree preferred

Education

Bachelor’s degree in business/marketing/communications or related field

Job description

Job Description

Company Description

Dinesh Plastic Works is a trusted provider of complete signage solutions and large-format UV printing for businesses seeking to strengthen their brand presence. The company delivers end-to-end services, from concept to installation, for high-impact visual displays across multiple industries. Its offerings include retail branding, corporate signage, event displays, and architectural prints, all delivered under one roof. Dinesh Plastic Works focuses on precision, durability, and speed, ensuring clients receive visually compelling and reliable signage solutions that support their growth.

Role Description

The Client Services Representative is a full-time, on-site role based in New Delhi. This position involves serving as the primary point of contact for clients, managing inquiries, providing product and service information, and coordinating orders from initial request through delivery. The role includes handling day-to-day client communication, tracking project status, addressing service issues, and ensuring timely resolution to maintain high customer satisfaction. The representative will work closely with internal teams such as production, design, and finance to align client expectations with operational capabilities. Additional responsibilities include maintaining accurate client records, preparing basic reports, and supporting account growth through attentive and proactive service.

Qualifications

• Candidates should possess strong Client Services and Customer Service skills to manage relationships and support client needs effectively.
• Candidates should possess excellent Communication skills to interact clearly and professionally with clients and internal teams.
• Candidates should possess a focus on Customer Satisfaction, with the ability to resolve issues and ensure a positive client experience.
• Candidates should possess basic Finance awareness to understand pricing, billing, and payment coordination.
• Candidates should ideally have prior experience in client-facing roles, preferably in signage, printing, branding, or related industries.
• Candidates should have strong organizational and time management skills, with attention to detail and the ability to handle multiple projects.
• Candidates should be comfortable working on-site in New Delhi and collaborating in a fast-paced, team-oriented environment.
• A bachelor’s degree or equivalent experience in business, marketing, communications, or a related field is beneficial.