Client Services Manager

Kinnect; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Kinnect in India seeks an experienced Account Manager to partner with clients, lead project workstreams, and transform creative ideas into measurable outcomes. You will manage mid-sized accounts, decode briefs with strategy/creative teams, and own daily client communications to keep campaigns on track.

Ideal candidates have 4–5 years in account management, strong digital campaign knowledge, and proven leadership to guide junior team members while coordinating cross-functional teams.

Qualifications

• 4-5 years of experience in Account Management/Client Servicing.
• Experience with GenAI, Notion, Meta Business Suite, and similar platforms and project management tools to work smarter, faster, better.
• Strong understanding of digital and integrated campaigns.
• Confident client servicing and cross-functional coordination abilities.
• Excellent time and project management skills.
• A mindset ready to lead, coach, and push creative boundaries.

Responsibilities

• Manage mid-sized accounts with accountability on timelines and delivery.
• Support strategy, creative, and media teams in decoding briefs and aligning outputs.
• Own client communications, ensuring smooth day-to-day functioning.
• Keep internal teams aligned and projects on track from brief to execution.
• Anticipate roadblocks and proactively resolve challenges.
• Ensure campaign effectiveness by tracking KPIs and reporting outcomes.
• Begin guiding junior team members and overseeing small project teams.

Skills

Account management

Client servicing

Project management

Cross-functional coordination

Time management

Leadership coaching

GenAI tools

Notion

Meta Business Suite

Digital campaigns

Tools

Notion

Meta Business Suite

Job description

Why This Role Matters

You’ll be partnering with clients, lead project workstreams, and help bring bold campaigns to life. You’ll bridge strategy and creativity, turning great ideas into real outcomes. If you’re looking to sharpen leadership skills and deliver results while collaborating with brilliant minds, this role is your next leap.

Key Responsibility & Impact

• Manage mid-sized accounts with accountability on timelines and delivery
• Support strategy, creative, and media teams in decoding briefs and aligning outputs
• Own client communications, ensuring smooth day-to-day functioning
• Keep internal teams aligned and projects on track from brief to execution
• Anticipate roadblocks and proactively resolve challenges
• Ensure campaign effectiveness by tracking KPIs and reporting outcomes
• Begin guiding junior team members and overseeing small project teams.

What You’ll Bring on the Table

• 4-5 years of experience in Account Management/Client Servicing
• Experience with GenAI, Notion, Meta Business Suite, and similar platforms and project management tools to work smarter, faster, better
• Strong understanding of digital and integrated campaigns
• Confident client servicing and cross-functional coordination abilities
• Excellent time and project management skills
• A mindset ready to lead, coach, and push creative boundaries