Sr. Account Manager

Digital Refresh Networks; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Digital Refresh Networks seeks a Senior Account Management Executive to drive client partnerships and strategic initiatives in Mumbai. You will manage key accounts, forecast client needs, and contribute to growth plans with cross-functional teams.

Responsibilities include leveraging AI tools and CRM to identify opportunities, delivering insightful proposals, tracking budgets, and maintaining high client satisfaction through clear communication and proactive problem-solving.

Qualifications

• 2–3 years of experience in account management, client servicing, or business development (preferably in a digital/creative agency).
• Proficiency with CRM and AI tools (HubSpot AI, Apollo, ChatGPT, Notion AI, etc.) for lead management and insight generation.
• Strong understanding of digital marketing, branding, and client relationship management.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to handle multiple clients and campaigns with confidence and clarity.

Responsibilities

• Leverage AI tools and analytics to identify business opportunities, forecast trends, and personalize client outreach.
• Collaborate with creative, strategy, and performance teams to deliver insight-driven campaigns that exceed expectations.
• Pitch presentations, proposals, and strategic discussions with clients.
• Track project performance, timelines, and budgets to ensure alignment with business objectives.
• Collaborate with the leadership team to develop growth strategies for key accounts.
• Stay on top of market trends and competitor insights to add value to every client interaction.

Skills

Client relationship management

Communication skills

Negotiation

Digital marketing knowledge

CRM tools

AI tools for sales

Tools

HubSpot CRM

Apollo

ChatGPT

Notion AI

Job description

We at Digital Refresh Networks partner with brands to craft stories, build identities, and design campaigns that connect with people. We thrive on collaboration, innovation, and work that makes an impact, making sure every idea gets the attention it deserves. Over the past decade, we’ve built campaigns for 200+ brands, teamed up with passionate creators, and grown into a family of 100+ innovators. By blending creativity, culture, and technology, our team of strategists, designers, and storytellers craft brand experiences that spark attention and build connections. Whether shaping the first impression for a young brand or reimagining the story of a household name, we deliver ideas that cut through the noise and leave a mark.

Role: Senior Account Management Executive

Vacancy: 02

What will you do?

• Leverage AI tools and analytics to identify business opportunities, forecast trends, and personalize client outreach.
• Collaborate with creative, strategy, and performance teams to deliver insight-driven campaigns that exceed expectations.
• Pitch presentations, proposals, and strategic discussions with clients.
• Track project performance, timelines, and budgets to ensure alignment with business objectives.
• Collaborate with the leadership team to develop growth strategies for key accounts.
• Stay on top of market trends and competitor insights to add value to every client interaction.

What are we looking for?

• 2-3 years of experience in account management, client servicing, or business development (preferably in a digital/creative agency).
• Proficiency with CRM and AI tools (HubSpot AI, Apollo, ChatGPT, Notion AI, etc.) for lead management and insight generation.
• Strong understanding of digital marketing, branding, and client relationship management.
• Excellent communication, presentation, and negotiation skills.
• Proven ability to handle multiple clients and campaigns with confidence and clarity.
• A proactive mindset, attention to detail, and a passion for creating meaningful client experiences.