Account Director

Talent Destination; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Talent Destination in Mumbai is seeking a Strategic Account Management partner who will nurture client relationships, oversee project execution, and drive strategic initiatives to meet business objectives. You will be the primary client contact, align services with client goals, track revenue and satisfaction, and collaborate with strategy and digital teams to optimize campaigns.

This role requires market insight, strong PM skills, and the ability to translate insights into actionable plans that

Qualifications

• Experience in strategic account management or client services.
• Strong project management and communication skills.
• Ability to analyze market trends and translate into strategy.
• Familiarity with digital marketing tools and platforms.

Responsibilities

• Client Servicing/Relationships: Manage external stakeholder relationships and build strong, lasting connections with clients.
• Project/Account Management: Oversee the execution of projects from initiation to completion and monitor progress.
• Strategy and Ideation/Brainstorming: Develop strategic plans to meet clients' objectives and analyze market trends.
• Overall Knowledge of Digital & Social Beat Offerings: Possess a strong understanding of the company's products and services and platforms such asMeta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.
• Industry Trends, Market Analysis: Conduct research to identify industry trends and market opportunities and provide insights based on market analysis.

Skills

Client relationship management

Project management

Strategic thinking

Market analysis

Communication

Tools

Meta

Google Analytics

Content

SEO

Marketplace

Influencer Marketing

Marketing Automation

Job description

As a Strategic Account Management partner, you will play a crucial role in managing and nurturing client relationships, overseeing project execution, and driving strategic initiatives. You will be the primary point of contact for clients, ensuring their needs are met and their business objectives are achieved. This role requires a deep understanding of market trends, strong project management skills, and the ability to develop and implement effective strategies.

Key Responsibilities

• Client Servicing/Relationships
• Manage external stakeholder relationships and build strong, lasting connections with clients.
• Act as the primary point of contact for clients, addressing their needs and managing expectations.
• Align services with clients' business objectives and regularly communicate updates and feedback.
• Ensure client satisfaction (CSat), revenue growth, and client retention.

Project/Account Management

• Oversee the execution of projects from initiation to completion.
• Develop project timelines, allocate resources effectively, and monitor progress to ensure timely delivery.
• Review presentations, reports, and creative assets for accuracy and quality.
• Provide feedback and guidance to team members to improve deliverables.
• Implement standards and processes to maintain consistent quality.
• Track revenue and goals, ensuring alignment with client and company objectives.
• Identify upsell and cross-sell opportunities to maximize client value and deepen share of wallet
• Explore ways to leverage technology to enhance client experiences and streamline operations.

Strategy and Ideation/Brainstorming

• Develop strategic plans to meet clients' objectives.
• Analyze market trends and competitor activities to inform strategic decisions.
• Collaborate with the strategy team to develop tailored strategies and evaluate their effectiveness.
• Generate creative ideas and solutions to address client needs.
• Ensure ideations align with client objectives and brand identity.

Overall Knowledge of Digital & Social Beat Offerings

• Possess a strong understanding of the company's products and services.
• Acquire expertise in various tools and platforms such as Meta, Google Analytics, Content, SEO, Marketplace, Influencer Marketing, and Marketing Automation.

Industry Trends, Market Analysis

• Conduct research to identify industry trends and market opportunities.
• Analyze data and market reports to assess competitive landscapes.
• Provide insights and recommendations based on market analysis.
• Adapt strategies to capitalize on emerging trends and opportunities.