Client Services Manager

E2M Solutions; Ahmedabad District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

E2M is seeking a Client Services Manager to lead and grow strategic client relationships while ensuring exceptional service delivery. You will collaborate with Client Account Managers and internal delivery teams to boost satisfaction, drive retention, identify growth opportunities, and ensure successful project execution.

You will own client relationships, help maximize value from services, and serve as the main escalation point for client-facing issues, while proactively managing risks and

Qualifications

• 5+ years of experience in Client Services, Account Management, or Customer Success within a digital marketing, web development, or creative agency.
• Strong understanding of website development, ecommerce, and digital marketing services.
• Excellent client communication, relationship management, and stakeholder management skills.
• Proven experience managing multiple client accounts simultaneously.
• Strong project management and problem-solving abilities.
• Experience with project management and collaboration tools.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Own and manage client relationships, ensuring an outstanding customer experience.
• Partner with Client Account Managers to improve client satisfaction and retention.
• Understand client goals and help maximize the value of E2M's services.
• Act as the primary escalation point between clients and internal teams.
• Proactively manage project risks related to scope, timelines, and budgets.
• Collaborate with cross-functional teams to ensure seamless project delivery.
• Capture client feedback and recommend process improvements.
• Monitor account health, profitability, and overall client success.
• Develop and share best practices to improve operational efficiency.

Skills

Client Services

Account Management

Customer Success

Digital Marketing

Web Development

Creative Agency

Job description

E2M is not your regular digital marketing firm. We are an equal opportunity employer built on strong business ethics and powered by 300+ professionals.

As a trusted white-label partner, we help digital agencies across the globe solve bandwidth challenges, reduce operational overhead, and scale profitably through services like Web Design & Development, WordPress, SEO, PPC, AI Solutions, Shopify, Content Marketing, and Dedicated Teams.

If you're passionate about building long-term client relationships and delivering exceptional customer experiences, E2M is the place for you.

Role Overview

We are looking for a Client Services Manager who will be responsible for managing and growing strategic client relationships while ensuring exceptional service delivery. In this role, you'll work closely with Client Account Managers and internal delivery teams to improve client satisfaction, drive retention, identify growth opportunities, and ensure successful project execution.

Key Responsibilities

• Own and manage client relationships, ensuring an outstanding customer experience.
• Partner with Client Account Managers to improve client satisfaction and retention.
• Understand client goals and help maximize the value of E2M's services.
• Act as the primary escalation point between clients and internal teams.
• Proactively manage project risks related to scope, timelines, and budgets.
• Collaborate with cross-functional teams to ensure seamless project delivery.
• Capture client feedback and recommend process improvements.
• Monitor account health, profitability, and overall client success.
• Develop and share best practices to improve operational efficiency.

Required Skills & Qualifications

• 5+ years of experience in Client Services, Account Management, or Customer Success within a digital marketing, web development, or creative agency.
• Strong understanding of website development, eCommerce, and digital marketing services.
• Excellent client communication, relationship management, and stakeholder management skills.
• Proven experience managing multiple client accounts simultaneously.
• Strong project management and problem-solving abilities.
• Experience with project management and collaboration tools.
• Ability to work independently in a fast-paced environment.

What We're Looking For

• Customer-first mindset with exceptional relationship-building skills.
• Strong ownership and accountability.
• Excellent communication and negotiation skills.
• Highly organized with strong attention to detail.
• Ability to manage escalations calmly and effectively.
• Collaborative, proactive, and solution-oriented approach.

Why Join E2M?

• Work with one of India's leading white-label digital agency partners.
• Collaborate with global digital agencies across multiple industries.
• High-growth, learning-focused environment with strong career advancement opportunities.
• Performance-driven culture built on ownership, collaboration, and innovation.