Client Account Manager

E2M; Ahmedabad; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading digital agency in Ahmedabad seeks a Client Account Manager to strengthen client relationships and ensure seamless service delivery. In this role, you will act as the primary contact for assigned clients, helping them derive maximum value from our services. You should have 3-5 years’ experience in a digital marketing agency with a proven track record in client retention and growth. Strong communication skills and a good understanding of web technologies are essential. Opportunities for advancement are available.

Qualifications

• 3-5 years’ experience in a creative, digital marketing, or web design/development agency.
• Proven track record of client growth, retention, and profitability.
• Ability to work independently and as part of a team.

Responsibilities

• Act as the primary point of contact for assigned E2M clients.
• Manage client accounts to drive renewals, retention, and growth.
• Build and maintain strong client relationships through strategic guidance.

Skills

Client growth and retention

Relationship building

Digital marketing knowledge

Clear communication style

Multitasking

Tools

ClickUp

Basecamp

Job description

E2M Solutions works as a trusted white‑label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing. Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together. If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

About the Role

We’re looking for a Client Account Manager to help us strengthen client relationships and ensure seamless delivery of our services. You’ll be the go-to contact for agency partners, helping them find value, solving challenges, and ensuring they stay and grow with E2M.

Responsibilities

• Act as the primary point of contact for assigned E2M clients.
• Work with clients to ensure they gain maximum value from our services.
• Ensure exceptional client experience and handle escalations smoothly.
• Coordinate with project managers, developers, designers, and SEO teams for timely delivery.
• Capture client feedback and act as a customer advocate internally.
• Manage client accounts to drive renewals, retention, and growth.
• Monitor account health, budgets, and timelines while ensuring profitability.
• Build and maintain strong client relationships through strategic guidance.
• Proactively identify risks and implement creative solutions.
• Collaborate cross-functionally to ensure a seamless customer journey.

Qualifications

• 3–5 years’ experience in a creative, digital marketing, or web design/development agency.
• Prior experience handling or delivering digital/web-based projects.
• Passion for great work with strong process and strategy orientation.
• Good understanding of web technologies and digital marketing (no coding required).
• Ability to multitask effectively and manage multiple accounts.
• Clear, concise, and direct communication style.
• Proven track record of client growth, retention, and profitability.
• Skilled in relationship building across clients and internal teams.
• Familiarity with project management/collaboration tools (ClickUp, Basecamp, etc.) is a plus.
• Ability to work independently and as part of a team.
• Experience working with Sales, Pre‑sales, and Account Managers.
• Strong presentation and communication skills with attention to detail.
• Prior experience working with North American clients across time zones.

Required Skills

• Strong process and strategy orientation.
• Good understanding of web technologies and digital marketing.
• Ability to multitask effectively.
• Clear communication style.
• Proven track record of client growth and retention.
• Skilled in relationship building.
• Familiarity with project management tools.
• Ability to work independently and in a team.

Preferred Skills

• Experience with project management/collaboration tools (ClickUp, Basecamp, etc.).
• Experience working with Sales, Pre‑sales, and Account Managers.
• Prior experience working with North American clients across time zones.

Pay range and compensation package

Opportunity to work with global digital agencies. Be part of a fast‑scaling team with strong growth opportunities. High‑performance culture where client success and quality come first. A chance to grow into a Senior Client Account Manager and beyond.