Client Success Manager (SEO/Digital Marketing)

Ebizon; Dadri; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Flexible Timings

Global exposure

Retreats & celebrations

Equal Opportunity Employer

Job summary

EbizON is seeking an experienced Client Success Manager to oversee relationships with SEO and digital marketing clients, ensuring successful campaign execution and retention. The role involves coordinating with internal teams to deliver strategies that meet client goals and drive satisfaction across multiple accounts.

The ideal candidate has 7+ years in client success or account management, strong leadership, and excellent communication skills.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 7 years of experience in Client Success, Account Management, or Client Servicing.
• Prior experience in digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO, digital marketing, and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross-functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem-solving, organizational, and project management abilities.

Responsibilities

• Serve as the primary point of contact for assigned SEO and digital marketing clients.
• Build and maintain strong, long-term client relationships.
• Understand client goals and translate them into actionable strategies with internal teams.
• Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
• Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
• Conduct client meetings, performance reviews, and strategy discussions.
• Identify opportunities for upselling and cross-selling digital marketing services.
• Resolve client concerns proactively and ensure a high level of customer satisfaction.
• Manage multiple client accounts while maintaining quality and meeting deadlines.
• Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.

Skills

Client relationship management

Team leadership

Communication skills

Project management

Stakeholder management

Education

Bachelor's degree in Marketing/Business/Communications

Tools

CRM systems

Google Analytics

Google Search Console

Reporting tools

Job description

Job Summary

We are looking for an experienced Client Success Manager who has worked with SEO or digital marketing clients, preferably in a digital marketing agency. The ideal candidate will be responsible for managing client relationships, ensuring successful campaign execution, coordinating with internal teams, and driving client satisfaction and retention.

Key Responsibilities

• Serve as the primary point of contact for assigned SEO and digital marketing clients.
• Build and maintain strong, long-term client relationships.
• Understand client goals and translate them into actionable strategies with internal teams.
• Coordinate with SEO, content, paid marketing, and web development teams to ensure timely project delivery.
• Monitor campaign progress, analyze performance, and present regular reports and insights to clients.
• Conduct client meetings, performance reviews, and strategy discussions.
• Identify opportunities for upselling and cross-selling digital marketing services.
• Resolve client concerns proactively and ensure a high level of customer satisfaction.
• Manage multiple client accounts while maintaining quality and meeting deadlines.
• Lead, mentor, and coordinate with account management or client servicing teams to improve operational efficiency.

Required Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• 7 years of experience in Client Success, Account Management, or Client Servicing.
• Prior experience working in a digital marketing or SEO agency is strongly preferred.
• Good understanding of SEO, digital marketing, and online marketing strategies.
• Experience managing multiple client accounts simultaneously.
• Proven experience in team management or leading cross‑functional teams.
• Excellent communication, presentation, and stakeholder management skills.
• Strong problem‑solving, organizational, and project management abilities.

Preferred Skills

• Working knowledge of SEO concepts, Google Analytics, Google Search Console, and digital marketing reporting tools.
• Familiarity with PPC, social media marketing, content marketing, and website optimization.
• Experience using CRM and project management tools.
• Ability to interpret campaign data and provide strategic recommendations.

About Us

EbizON is a global team specializing in building technology products and driving growth through multi‑channel digital marketing. We’ve partnered with Fortune companies, eCommerce brands, SaaS firms, and VC‑funded startups—helping over a dozen billion‑dollar companies with consulting, technology, and digital transformation.

We take pride in our fun, collaborative, and growth‑focused culture built on integrity, creativity, innovation, mindfulness, and teamwork. Our goal is simple—make life better by giving people peace of mind through impactful solutions.

Why Join Us

• Equal Opportunity Employer: We value diversity and inclusivity across all teams.
• Flexible Timings: Enjoy the freedom to balance work and life your way.
• Global Exposure: Collaborate with clients worldwide through virtual platforms like Teams and Zoom.
• Retreats & Celebrations: Connect, unwind, and celebrate with fun Fridays and festive events.