Solutions Architect - Managed Services

Black Box; Bengaluru; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

Blackbox in Bengaluru seeks a senior pre-sales and solutions architect to drive Managed Services deals across global clients. You will partner with sales, engineering and delivery teams to shape proposals, pricing, and win strategies.

You will own multi-site rollouts, network refreshes, and UC/ITSM aligned offerings, mentoring teams and delivering compelling technical presentations.

Qualifications

• Must have 10+ years in customer-facing technical roles with network/UC solutions.
• Strong pre-sales and solutioning experience for multi-site deployments.
• Experience with ITIL/ITSM certifications is a plus.

Responsibilities

• Assist sales teams in preparing and negotiating Managed Services proposals and pricing.
• Respond to RFPs/RFQs and proactive bids with win strategies.
• Serve as SME for Managed Services across the organization.
• Lead multi-site rollout design and execution plans.
• Oversee network refresh and infrastructure upgrades.
• Define Smart Hands support models and on-site assistance.
• Coordinate detailed Wi-Fi site surveys and AP refresh projects.
• Develop scalable frameworks for on-demand support and SLA engagements.

Skills

Business acumen

Pricing models

Multi-site rollouts

Network refresh

Smart Hands services

Structured cabling

Wi-Fi surveys

AP refresh

Pre-sales / Solutions

Technical presentations

Cross-functional collaboration

Communication skills

Support operations

UC Managed Services

Education

Bachelors in CS&E

10+ years customer facing

Managed services

8+ years pre-sale

ITIL/ITSM certifications

Consulting experience

Project experience

End-to-end delivery

AVAYA/Cisco expertise

Team leadership

Job description

Job Description

Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of Managed Services proposals, contracts and pricing.

• Respond to RFP s, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
• Develop a deep understanding of Blackbox services capabilities and serve as a Managed Services thought leader and SME across the organization.
• Assist in identifying, developing and rollout of new, innovative and exciting service offerings.
• Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
• Lead the design and execution strategy for multi-site rollouts, ensuring seamless deployment and standardized configurations across diverse geographic locations
• Architect and oversee network refresh projects, working closely with clients to modernize legacy infrastructure while minimizing downtime and business disruption
• Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements
• Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments
• Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains
• Provide solution leadership for structured cabling projects, covering both copper and fiber, ensuring compliance with standards and optimal network performance.
• Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks
• Plan and manage Access Point (AP) replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas

Job Description

Manage opportunities and assist sales teams in the preparation, delivery, presentation and negotiation of Managed Services proposals, contracts and pricing.

• Respond to RFP s, RFQ s and proactive bids while working closely with all teams to develop the win strategy, competitor evaluation and creating differentiated value propositions.
• Develop a deep understanding of Blackbox services capabilities and serve as a Managed Services thought leader and SME across the organization.
• Assist in identifying, developing and rollout of new, innovative and exciting service offerings.
• Achieve sales and profit goals through joint account planning, partner teaming (internal & external), on-site client interface/visits, engagement/solution development and implementation support/follow-up.
• Lead the design and execution strategy for multi-site rollouts, ensuring seamless deployment and standardized configurations across diverse geographic locations
• Architect and oversee network refresh projects, working closely with clients to modernize legacy infrastructure while minimizing downtime and business disruption
• Drive infrastructure refresh initiatives, including server, storage, and network hardware upgrades, aligned with evolving business and technology requirements
• Define support models and resource planning for Smart Hands services, enabling on-site technical assistance across various customer environments
• Design scalable and flexible frameworks for on-demand support, including SLA-based engagements to handle ad-hoc technical requirements across IT infrastructure domains
• Provide solution leadership for structured cabling projects, covering both copper and fiber, ensuring compliance with standards and optimal network performance.
• Coordinate and deliver detailed Wi-Fi site surveys, including predictive and physical surveys, to ensure optimal coverage, capacity, and performance for enterprise wireless networks
• Plan and manage Access Point (AP) replacement and refresh projects, ensuring minimal user impact and improved wireless experience across all business-critical areas

Knowledge, Skills & Abilities

• Strong business acumen and understanding of clients IT related business goals and challenges to ensure proper translation of the client's needs into solutions
• Understanding various pricing models such as per port , resource based, ticket based, onsite, remote or Hybrid
• Experience of solutioning on deals involving multi-site rollouts, network refresh projects, Smart Hands services, on-demand support, structured cabling projects (both copper and fiber), Wi-Fi site surveys and Access Point (AP) replacement and refresh projects, etc.
• Strong understanding of Pre-sales/Solutions process and activities with hands-on experience good bid/project management skills ability to manage multiple bids simultaneously
• Ability to develop and deliver technical presentations with customers and tailor content to audience as appropriate. Display sustained energy and determination to meet challenging deliverables within stringent timelines
• Ability to work independently with diverse & global teams and interact confidently with customers and internal stakeholders at all levels
• Strong written and verbal communication skills
• Experience running support teams and/or operations a plus
• Strong experience with Unified Communications and UC Managed Services a plus

Education And Experience

• Degree in a computer Science and Engineering or equivalent role relevant experience
• 10+ years in a customer/client facing technical role (Pre/Post Sales, Sales Engineering, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of various network architectures, virtualization, Cloud, Unified Communications and mobility solutions.
• 5+ years of experience in managed services practice.
• 8+ years of pre-sale experience developing managed IT and/or managed UC services solutions.
• ITSM training and certifications (ITIL,COBIT, etc.) a plus
• Extensive consulting experience, providing large, global customers with strategic and tactical planning for technology solutions.
• Demonstrated and verifiable track record of prior successful customer engagements. Examples of solution designs, statements of work and/or technical project plans are required
• Experience in the development and implementation of IT and/or managed Unified Communications solutions with accountability for end-to-end delivery
• Experience with enterprise OEM such as AVAYA, Cisco, etc. a plus
• Experience leading and/or managing teams a plus

CERTIFICATIONS

Current and valid industry certifications on technology partners,processes in one or more of the following preferred:

• UC and/or Contact Center (AVAYA, Cisco, Genesys, etc.)
• Network (Cisco, Juniper, Extreme, etc.)
• ITIL

KEY TECHNOLOGIES

• Unified Communications
• Network Architecture
• Wireless
• Cyber security