Client Services Associate Project Manager

Epiq; Hyderabad; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Epiq is seeking an Associate Project Manager in Hyderabad to support North America client services teams. You will coordinate projects, prepare data for intake, handle Relativity tasks, and ensure on-time delivery with high quality. This role requires 4+ years in eDiscovery operations and tight collaboration across stakeholders.

You'll work US business hours from India and contribute to process improvements while maintaining strong client relationships and accurate budgeting oversight.

Qualifications

• Bachelor’s degree in Technology, Law, or equivalent.
• 4+ years in eDiscovery Client Services or eDiscovery Operations.
• Willing to work US hours (India night shift); weekend flexibility.
• Hands-on Relativity experience required.
• PowerPoint, Excel and BI skills are desirable.
• Strong client relationship and communication skills.

Responsibilities

• Ensure client and project requirements are met with quality and accuracy.
• Convert requirements into work requests and track deadlines.
• Prepare client data for Intake.
• Troubleshoot issues with delivered data.
• Handle DMX/Relativity tasks: layouts, fields, STRs, batch sets, reporting.
• Provide matter-specific support like privilege logs and media tracking.
• Monitor budgets and obtain approvals for extra costs.
• Ensure smooth handoffs and client updates across shifts.
• Drive client satisfaction through coordinated deliverables.
• Participate in process improvement with teammates.
• Oversee project from planning to final production and billing review.

Skills

White glove service

Multi-project management

Client relationship skills

Communication skills

Education

Bachelor’s degree in Technology, Law, or equivalent

Tools

Relativity

PowerPoint

Excel

BI

Job description

The Associate Project Manager will serve to assist senior Client Services peers through effective project management coordination and execution, as part of the Client Services Global Resourcing Team of individuals serving North America clients from other geographies. Successful candidates will have relevant experience in service delivery, preferably in eDiscovery, as well as a proven history of execution in a fast-paced environment.

The Associate Project Manager is primarily responsible for making sure the client receives the proper service through proactive attention to planning, analysis, execution, and proper close-out on a project. The Associate Project Manager is responsible for the day-to-day execution of the project including providing the client and their internal project teams with clear direction, according to the client’s requirements and company standards.

• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
• Obtain, examine and prepare client data for Intake
• Assist in troubleshooting and resolving any client issues with delivered or hosted data
• Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts/views/fields/choices/highlighting, creation and execution of STRs, creation and management of batch sets, reporting
• Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
• Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
• Ensures continuity of client service between shifts by providing clear handoffs and client updates.
• Drives overall client satisfaction through effective coordination and communication of client deliverables.
• Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
• Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Qualifications & Characteristics

• Bachelor’s degree in Technology, Law, or an equivalent discipline.
• Minimum 4+ years of experience in eDiscovery Client Services or eDiscovery Operations.
• Willingness to work in US business hours (India night shift), with flexibility to work on weekends as required.
• Hands-on experience with Relativity is mandatory.
• Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
• Demonstrated success in working on multiple simultaneous projects.
• Oral and written communication skills that demonstrate a “white glove” approach to service.
• Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
• Capacity to learn quickly and adapt to changing industry trends.