Client Service Manager

Passio Communications; Mangaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Passio Communications is seeking a strategic, solution-driven Account Manager to lead client relationships, manage concurrent projects, and drive agency growth by bridging client goals with our internal creative and execution teams.

You will maintain strong client relationships, present credentials to win confidence, ensure timely responses, identify upsell opportunities, package new services with creative/strategy teams, conduct industry research, translate briefs for internal action, and

Responsibilities

• Client Relationship Management: Maintain strong, solution-oriented relationships with multiple clients simultaneously and ensure timely response to queries.
• Business Development: Identify upsell/cross-sell opportunities and collaborate with BD to pitch new services and pilots.
• Strategic Understanding & Research: Conduct industry/competitor research and translate briefs into actionable items for internal teams.
• Project Coordination & Delivery: Coordinate with creative/planning/design/content teams to ensure timely delivery and quality.
• Financial Management: Prepare estimates, manage billing/invoicing, and track budgets to avoid overruns.

Job description

We are seeking a strategic, solution-driven Account Manager to lead client relationships, manage concurrent projects, and drive agency growth. You will act as the crucial bridge between client business goals and our internal creative and execution teams.

Key Responsibilities

1. Client Relationship Management

• Maintain strong, solution-oriented relationships with multiple clients simultaneously.
• Present agency credentials effectively and leverage them to win client confidence.
• Ensure timely response and proactive problem-solving for all client queries/requests.
• Maintain proper documentation of client communication and archive for reference.

2. Business Development

• Internal: Identify upselling and cross-selling opportunities with existing clients. Spot potential leads through industry connects, events, and referrals, and share them with the Business Development team.
• External: Collaborate with the creative and strategy teams to package new service offerings and pilot internal initiatives that can be pitched to clients. Contribute ideas for agency growth, partnerships, and networking opportunities.
• Support in preparing case studies, credentials decks, and success stories for new business pitches.

3.Strategic Understanding & Research

• Conduct industry and competitor research to understand clients business environment.
• Provide actionable insights and support in building strategies aligned with client objectives.
• Translate client briefs into clear, specific, and actionable items for internal teams.

4. Project Coordination & Delivery

• Coordinate with creative, planning, design, content, and execution teams to ensure timely delivery.
• Follow up internally to ensure jobs are delivered as per committed timelines and quality standards.

5.Financial Management

• Prepare accurate estimates and obtain client approvals.
• Ensure billing, invoicing, and collections are done on time.
• Track project budgets to avoid overruns.