Client Service Manager

Intellectual Capital HR Consulting Pvt. Ltd.; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Intellectual Capital HR Consulting Pvt. Ltd. in Mumbai seeks a Client Servicing Executive/Manager for AIF & PMS.

You will manage end-to-end investor relationships, onboarding, reporting, and compliance, serving UHNI clients and intermediaries with SEBI AIF & PMS regulation knowledge. Requirements: 2+ years in AIF/PMS or wealth management client servicing; Graduate/PG in Finance/Economics/Commerce (MBA Finance preferred); NISM XXI-A preferred; familiarity with CDSL/NSDL and fund administration

Qualifications

• Minimum 2 years of relevant experience in AIF, PMS, or Wealth Management client servicing.
• NISM certification preferred; Series XXI-A is an advantage.
• Familiarity with depositories and fund administration systems.

Responsibilities

• Serve as primary contact for AIF and PMS investors throughout the investment lifecycle.
• Build long-term relationships with HNI/UHNI clients, family offices, institutional investors & intermediaries.
• Coordinate with internal teams to resolve client queries and escalations.
• Manage the end-to-end KYC and account opening process for new AIF and PMS clients in compliance with SEBI regulations.
• Prepare and dispatch periodic portfolio reports, capital account statements, and performance summaries to clients.

Skills

Client relationship management

Regulatory knowledge

KYC onboarding

CRM systems

Interpersonal skills

Education

Graduate / Postgraduate in Finance/Economics/Commerce

MBA Finance preferred

Tools

CDSL/NSDL platforms

Job description

Role & responsibilities

JOB DESCRIPTION

Client Servicing | Alternative Investment Funds & Portfolio Management Services

Job Title Client Servicing Executive / Manager AIF & PMS

Department Client Servicing

Location Mumbai

Reports To Head – Client Servicing / Business Head AIF & PMS

Employment Type Full-Time

Experience 2–3 Years (AIF/PMS/Wealth Management preferred)

ROLE OVERVIEW

The Client Servicing professional will be responsible for managing end-to-end relationships with investors in Alternative Investment Funds (AIFs) and Portfolio Management Services (PMS). The incumbent will act as the primary point of contact for UHNI clients & Intermediaries, ensuring seamless onboarding, compliance, reporting, and ongoing engagement. The role demands a strong understanding of regulatory frameworks (SEBI AIF & PMS Regulations), financial products, and superior interpersonal skills.

KEY RESPONSIBILITIES

Client Relationship Management

• Serve as the primary point of contact for AIF and PMS investors throughout the investment lifecycle.
• Build and maintain long-term relationships with HNI/UHNI clients, family offices, institutional investors & Intermediaries.
• Proactively address client queries related to portfolio performance, statements, and fund updates.
• Coordinate with internal teams to ensure timely resolution of client concerns and escalations.

Onboarding & Documentation

• Manage the end-to-end KYC and account opening process for new AIF and PMS clients in compliance with SEBI regulations.
• Ensure completeness and accuracy of documentation — PMS Agreement, Disclosure Documents, Risk Profiles, etc.
• Liaise with the compliance and legal team to ensure all documentation meets regulatory standards.
• Coordinate with custodians, registrars (RTAs), and fund administrators for smooth onboarding.

Reporting & Communication

• Prepare and dispatch periodic portfolio reports, capital account statements, and performance summaries to clients.
• Communicate fund updates, NAV disclosures, capital calls (for AIFs), and distribution notices in a timely manner.
• Coordinate with fund managers and investment teams to respond to performance-related queries.
• Maintain accurate records of all client interactions and maintain CRM systems.

Compliance & Regulatory Adherence

• Ensure full adherence to SEBI AIF Regulations, 2012 and SEBI PMS Regulations, 2020 in all client interactions.
• Coordinate with the compliance team for investor-related regulatory filings and disclosures.
• Monitor AML/KYC renewals and ensures timely completion for existing clients.
• Support audit processes and respond to regulatory queries pertaining to client accounts.

Business Development Support

• Collaborate with the sales and distribution teams to support fundraising efforts for new AIF schemes and PMS strategies.
• Assist in preparation of pitch decks, fund presentations, and investment proposals for prospective clients.
• Track investor commitments, drawdowns, and capital deployment for AIF clients.

QUALIFICATIONS & EXPERIENCE

• Graduate / Postgraduate in Finance, Economics, Commerce, or related discipline (MBA Finance preferred).
• Minimum 2 years of relevant experience in AIF, PMS, or Wealth Management client servicing.
• NISM Series-XXI-A (Portfolio Managers) certification preferred; NISM Series-V-A is an advantage..
• Familiarity with platforms such as CDSL/NSDL, depositories, and fund administration systems.