Deputy Head – Operations – Alternative Investment Funds ARIN CONSULTANCY

The Corporate Institute; Mumbai; On-site; INR 4,500,000 - 6,500,000; Full time

Job summary

The Corporate Institute in Mumbai is seeking a Deputy Head of Ops to drive end-to-end operational framework across client onboarding, service delivery, MIS governance, and payouts. You will lead cross-functional teams, strengthen controls, and push for efficiencies while aligning with SEBI regulatory standards.

Ideal candidates possess CA with 8–10 years’ experience, strong leadership, and deep knowledge of PMS & AIF operations.

Qualifications

• CA with 8–10 years of experience in operations
• Strong knowledge of SEBI regulations for PMS/AIF
• Experience in onboarding, payouts, and MIS governance

Responsibilities

• Mentor operations team and set performance standards
• Oversee end-to-end onboarding for PMS & AIF clients
• Lead client service desk and ensure SLA adherence
• Govern MIS reporting and dashboards for key KPIs
• Manage distributor payouts with controls
• Ensure regulatory compliance and audits
• Monitor daily cash flows and reconciliations
• Drive automation and process improvements

Skills

Onboarding

Operations Compliance

Fund Operations

MIS & Analytics

Payout Management

Leadership

Stakeholder Mgmt

Process Improvement

Automation

Education

Chartered Accountant (CA)

Tools

Excel

Power BI

Dashboarding

Job description

Role Title: Deputy Head of Ops

Years of Experience: 8 – 10 years

Location: Mumbai

Looking for a candidate who will be responsible for driving end-to-end operational framework across client onboarding, service delivery, MIS governance, distributor payouts, operational compliance, cash-flow management, and process enhancement initiatives.

Also will lead cross-functional teams, strengthen controls, driving efficiencies, and ensure operational excellence aligned with regulatory and organizational standards.

The role will need to:

Mentorship:

• Mentor the operations team across onboarding, client servicing, MIS, and payouts.
• Establish performance standards, allocate responsibilities, and oversee team development.
• Drive a culture of ownership, accuracy, and continuous learning within the team.

Client Onboarding Oversight:

• Provide strategic direction for the end-to-end onboarding framework for PMS & AIF clients.
• Ensure that all regulatory documentation meets SEBI standards.
• Resolve escalations and ensure a smooth experience for clients and distributors.
• Liaise with sales, legal, custodians, fund accountants, and RTA for fast-tracked onboarding.

Client Service Desk Leadership:

• Oversee the client service desk and ensure high service quality, efficient query resolution, and adherence to SLAs.
• Implement service-level monitoring tools and strengthen escalation matrices.
• Conduct periodic reviews and introduce service improvements where required.

MIS Governance & Analytics:

• Lead MIS strategy, ensuring accuracy, timeliness, and completeness of operational reports.
• Publish dashboards for AUM movement, onboarding status, reconciliation items, operational KPIs, and cash flows.
• Support management with insights for decision-making and operational planning.

Distributor / Channel Partner Payout Management:

• Oversee the entire commission payout process with strong checks and maker-checker controls.
• Validate payout calculations, reconciliations, and ensure timely coordination with finance.
• Improve payout processes, documentation, and partner communication.

Operations Compliance & Regulatory Alignment:

• Ensure that all PMS/AIF operations comply with SEBI regulations and internal audit standards.
• Lead operational audits, compliance reviews, investor grievance closure, and documentation checks.
• Strengthen policies, SOPs, risk controls, and regulatory reporting processes.

Cash Flow Control & Oversight:

• Monitor daily cash flows including client funding, redemption processing, deployment coordination, and bank reconciliations.
• Ensure compliance with allocation norms and fund-level investment restrictions.
• Coordinate with custodians and fund accounting teams on settlements and reconciliations.

Process Excellence & Automation:

• Identify gaps in existing operational workflows and implement process improvements.
• Introduce automation, digitization, and control enhancements across functions.
• Drive periodic reviews of SOPs, checklists, and risk-control matrices.

Ideal candidate would be:

• 8 – 10 years of experience; Chartered Accountant (CA) – Mandatory
• Strong expertise in handling onboarding, operations compliance, fund ops, MIS, and payouts
• Strong leadership and team management skills
• Deep knowledge of PMS & AIF operations and SEBI regulatory framework
• Process-driven, analytical, and detail-oriented mindset
• Strong communication and stakeholder coordination
• Expertise in MIS, reporting tools, and operational dashboards
• Proven ability to drive automation and improve operating efficiency
• High integrity, problem-solving capability, and decision-making skills