Client Engagement Manager

P E Analytics; Gurugram District; On-site; INR 800,000 - 1,400,000; Full time

Job summary

P.E. Analytics Ltd. is seeking a Client Engagement Manager with 3–5 years of experience to nurture client relationships, coordinate with internal teams, and drive successful delivery. The role focuses on client satisfaction, account growth, and effective cross-functional collaboration.

The ideal candidate will manage multiple accounts, lead client meetings, and identify upsell opportunities while ensuring timely, high-quality deliverables.

Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, or a related field.
• 3–5 years of experience in Client Engagement, Account Management, or a similar role.
• Experience in team handling and people management.
• Strong client relationship and stakeholder-management skills.
• Excellent verbal and written communication and presentation abilities.

Responsibilities

• Manage and develop strong, long-term relationships with existing clients and key stakeholders.
• Act as the primary point of contact for clients, understand their requirements, and ensure timely resolution of queries and concerns.
• Coordinate with internal teams to ensure timely and high-quality delivery of client requirements.
• Handle and guide the team, allocate responsibilities, monitor performance, and ensure team members meet defined targets and deliverables.
• Conduct regular client meetings, business reviews, follow-ups, and performance discussions.
• Ensure effective communication and coordination between clients, team members, and internal departments.
• Monitor project/account progress, timelines, deliverables, and overall client satisfaction.
• Identify opportunities for upselling, cross-selling, account expansion, and long-term business growth.

Skills

Client relationships

Stakeholder management

Team coordination

Delivery coordination

Communication

Presentation skills

Negotiation

Problem solving

Multi-project management

CRM tools

Education

Bachelor's degree in Business Administration/Management/Marketing/Communications or related field

Tools

CRM software

MS Office/Google Workspace

Job description

Designation: Client Engagement Manager

Experience: 3-5 Years

Location: Gurgaon

P.E. Analytics Ltd. is looking for a dynamic and client-focused Client Engagement Manager with 3-5 years of experience to manage client relationships, coordinate internal teams, ensure smooth delivery, and contribute to business growth.

Key Responsibilities

• Manage and develop strong, long-term relationships with existing clients and key stakeholders.
• Act as the primary point of contact for clients, understand their requirements, and ensure timely resolution of queries and concerns.
• Coordinate with internal teams to ensure timely and high-quality delivery of client requirements.
• Handle and guide the team, allocate responsibilities, monitor performance, and ensure team members meet defined targets and deliverables.
• Conduct regular client meetings, business reviews, follow-ups, and performance discussions.
• Ensure effective communication and coordination between clients, team members, and internal departments.
• Monitor project/account progress, timelines, deliverables, and overall client satisfaction.
• Identify opportunities for upselling, cross-selling, account expansion, and long-term business growth.
• Prepare client presentations, reports, proposals, and account performance updates.
• Address client escalations and coordinate with relevant teams to ensure effective and timely resolution.
• Mentor and support team members to improve productivity, service quality ,and client-handling capabilities.
• Track team and account-level KPIs and take corrective action wherever required.
• Support client onboarding and ensure a smooth transition from sales to delivery.
• Maintain accurate records of client interactions, account activities, opportunities, and feedback.
• Work closely with Sales, Operations, Analytics, Delivery, and Leadership teams to achieve business and client objectives.

Required Skills & Qualifications

• Bachelor's degree in Business Administration, Management, Marketing, Communications, or a related field.
• 35 years of relevant experience in Client Engagement, Account Management, Customer Success, Business Development, or a similar role.
• Prior experience in team handling and people management.
• Strong client relationship and stakeholder-management skills.
• Excellent verbal and written communication skills.
• Strong presentation, negotiation, and problem-solving abilities.
• Ability to manage multiple clients, projects, and priorities simultaneously.
• Strong leadership, coordination, and decision-making skills.
• Good knowledge of MS Office/Google Workspace and CRM tools.
• Strong commercial awareness with the ability to identify business opportunities.