CLIENT SERVICE DIRECTOR -Experiential Marketing

MEGMA SERVICES; Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Professional Growth

Travel Opportunities

Health & Wellness

Job summary

MEGMA SERVICES in South Delhi seeks an experienced Client Servicing Director / Group Account Manager to lead day-to-day client engagement, develop strategic recommendations, and drive profitable agency relationships.

You will manage a team, coordinate with planners and creatives, ensure high-quality service, and pursue new business opportunities while meeting deadlines and budgets. Travel to event locations may be required.

Qualifications

• 9+ years of related experience in client servicing/account management in agency setup.
• Team-leading experience.
• Excellent writing skills, strong presentation capabilities (proven media relations skills).
• Strong verbal and presentation skills with ability to speak knowledgeably with high level executives internally and with clients.

Responsibilities

• Lead day-to-day client engagement and develop strategic recommendations addressing client business problems in a marketing/consumer context.
• Manage a team to deliver client needs and ensure agency profitability/health.

Skills

Team leadership

Writing skills

Verbal & presentation

Attention to detail

Travel readiness

Job description

Leading Integrated marketing and event agency requires Client service director ( Experiential marketing) – South Delhi

We are looking out for Client servicing director ( Account director) for our client office in south delhi@Nehru Place.

PFB the JD and details-

Role & Responsibilities

Client servicing Director /Group account manager plays a key role in maintaining the clients stability and influences their potential growth.

• Will be responsible to lead the day to day client engagement and develop strategic recommendations that address the client's business problems to solve in a marketing and consumer context.
• Manage a team of agency personnel to deliver on client needs and achieve favorable outcomes for the client that result in agency profitability / overall financial health.

Key Accountabilities

Core Duties

• In coordination with the line manager, responsible for ensuring client satisfaction and handling strategic issues or problem resolution.
• Develop a comprehensive understanding of the marketplace and our clients business including various media and distribution channels.
• Proactive engagement with client to improve existing services, in order to drive profitable client relationships.
• Leading client accounts within the agency, with overall responsibility for the client agency relationship.
• Working with planners to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. This is done in collaboration with Media Planners and Strategists from roster agencies to ensure integrated work is delivered for the client.
• Supporting the Account Planner in writing inspirational creative briefs and going on to direct the strategic development of creative work, presenting and selling this effectively to clients.
• Ensuring the profitability and growth of client accounts.
• Identifying, developing and converting new business opportunities with existing and future agency clients.
• Manage and ensure quality of our services to clients.
• Management and handling of key client briefs, projects and requests, including the refinement of the above.
• Typical day-to-day management of clients and their requests including presentations, documentation, and client activity administration.

Qualifications

• 9+ years of related experience in client servicing/account mgt in agency set up.
• Team-leading experience.
• Excellent writing skills, strong presentation capabilities (proven media relations skills).
• Strong verbal and presentation skills with the ability to speak knowledgably with high level executives internally and with clients.
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner.
• Pitch concepts and summarize results during multiple client meetings.
• Generate sales for client accounts.
• Create account strategies, leading projects from conception to final execution.
• Establish goals and objectives for internal teams to follow, Meet deadlines and project budgets.
• Work with teams to develop materials, coordinate events and provide support and direction.
• Supervise staff and projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback.
• Maintain relationships and serve as the point of contact and liaison for customers.

Skills: Traits

• Attention to detail and a proactive approach.
• Team leadership and collaboration skills.
• Ability to travel and work flexible hours, including weekends.

Perks & Benefits

• Professional Growth: Opportunities for training, workshops, and skill development.
• Travel Opportunities: Chance to travel to event locations, both locally and nationally.
• Health & Wellness: