Client Service Delivery Lead

8137 ASOL - Bangalore 11 SEZ Company; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking a skilled Infrastructure Service Management professional to drive incident and outage management, monitor systems and collaborate across multiple groups to deliver reliable IT production services.

You will engage with teams to investigate issues, analyze trends, and implement changes in production environments aligned with SLAs and best practices. A Bachelor's degree and 4+ years of relevant experience are expected.

Qualifications

• Advanced proficiency in Infrastructure Service Management.
• At least 4 years of experience in related skills.
• Bachelor's degree in a relevant field.

Responsibilities

• Drive incident and outage management, ensuring timely investigation and restoration.
• Monitor systems and analyze trends to enhance performance.
• Track and facilitate production environment changes.
• Operate IT production services per SLAs and established protocols.
• Support continuous improvement initiatives to optimize operational efficiency.

Skills

Infrastructure Service Management

Incident management

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to make impactful decisions and foster collaboration across multiple groups. You will collaborate and manage efforts to perform effectively, engage with various teams, and contribute to key decisions. Providing thoughtful solutions to challenges within your immediate group and beyond will be a rewarding part of your journey. Embrace this chance to grow and make a meaningful difference. Drive incident and outage management, ensuring timely investigation and restoration. Monitor systems and analyze trends to enhance performance and prevent future incidents. Track and facilitate the acceptance of changes to production environments. Operate information technology production services in alignment with established protocols and service level agreements. Support continuous improvement initiatives to optimize operational efficiency.

HERE'S WHAT YOU WILL NEED:

• Advanced proficiency in Infrastructure Service Management.
• A minimum of 4 years of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate proficiency in problem solving.
• Advanced proficiency in communication.
• Intermediate proficiency in analytical thinking.
• Beginner proficiency in project coordination.
• Intermediate proficiency in process improvement.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture