IT Service Management Manager

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture is seeking a senior ITAM program manager to lead the successful delivery of ITAM services across accounts in the portfolio. You will drive expansion of scope, service offerings, and team size, while collaborating with Delivery Leads to share best practices and tackle challenges.

You will oversee financial management and resourcing, review solution plans for gaps, and provide advisory support on remediation actions, cost optimization, and CMDB updates.

Qualifications

• Lead the successful delivery of ITAM services across all accounts within the portfolio.
• Drive expansion of scope, service offerings, and team size within each account.
• Collaborate with multiple Delivery Leads to identify best practices and common challenges across accounts.
• Oversee financial management and resourcing for all accounts in the portfolio.
• Review solution plans, identify gaps or ambiguities, and ensure accurate cost and recovery tracking.
• Liaise with cross-functional teams as needed to gather or provide required data.
• Share reports—such as compliance, reconciliation, spend analysis, and optimization—with client stakeholders.
• Provide advisory support to clients on remediation actions, cost optimization, and CMDB updates.
• Monitor and track data or tooling issues and manage escalations with vendors as needed.

Responsibilities

• Scope, communication, stakeholder and change management, issue/risk management, closure activities, etc.
• Problem-solving, delegation, decision-making, communication, time management, goal-setting, and relationship building.
• Strong understanding of OKRs and performance-driven delivery.

Skills

Program/Project Management

Leadership

Operational/Delivery Excellence

Strong communication skills

Analytical capabilities

Innovation mindset

ITAM tools experience (ServiceNow, BMC

Tools

ServiceNow

BMC

Flexera

Snow Software

Job description

Key Responsibilities

• Lead the successful delivery of ITAM services across all accounts within the portfolio.


• Drive expansion of scope, service offerings, and team size within each account.


• Collaborate with multiple Delivery Leads to identify best practices and common challenges across accounts.


• Oversee financial management and resourcing for all accounts in the portfolio.


• Review solution plans, identify gaps or ambiguities, and ensure accurate cost and recovery tracking.


• Liaise with cross-functional teams as needed to gather or provide required data.


• Share reports—such as compliance, reconciliation, spend analysis, and optimization—with client stakeholders.


• Provide advisory support to clients on remediation actions, cost optimization, and CMDB updates.


• Monitor and track data or tooling issues and manage escalations with vendors as needed.

Required Skills

• Program/Project Management: Scope, communication, stakeholder and change management, issue/risk management, closure activities, etc.


• Leadership: Problem-solving, delegation, decision-making, communication, time management, goal-setting, and relationship building.


• Operational/Delivery Excellence: Strong understanding of OKRs and performance-driven delivery.

Recommended Skills

• Strong communication skills with proven experience managing clients.


• Analytical capabilities: logical reasoning, data acumen, research, and critical thinking.


• Innovation mindset: ability to question, observe, experiment, and introduce improvements.

Good to have Skills

• Experience with ITAM toolsets such as ServiceNow, BMC, Flexera, or Snow Software.


• Domain expertise in SAM, ELP, License Desk, Hardware Asset Management, or CMDB (depending on project needs).

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy&Consulting, Technology, Operations, IndustryX and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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