I&P GN - SC&E – Senior Manager-Service Management -Return & Repair

8103 Acc Sol Pvt Ltd Company; Bengaluru; On-site; INR 3,500,000 - 7,000,000; Full time

Job summary

Accenture is a leading global professional services company helping clients transform their digital core and operating models. This role focuses on shaping complex service-management transformations across strategy, data, and technology, delivering measurable value for clients in a global context.

With 14+ years of experience, you will lead cross-functional teams, drive design authority over enterprise systems, and develop market-facing offerings while building strong executive relationships to

Qualifications

• 14+ years of industry and/or consulting experience.
• Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations.
• Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms.

Responsibilities

• Own and shape complex service-management transformation programs end-to-end.
• Advise senior clients on service growth, experience, asset uptime, cost-to-serve.
• Lead multi-workstream teams across service strategy, field service, maintenance, and supply chain.
• Define transformation roadmaps, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT and related ecosystems.
• Build trusted client relationships and secure executive alignment on delivery and value.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, and deal shaping.
• Develop market-facing offerings, reusable assets, accelerators, and industry-specific viewpoints.

Skills

Aftermarket / Aftersales

Service Strategy

Service Operations

Field Service Management

Enterprise Asset Management

Transformation & Technology

Leadership & Consulting

Stakeholder Management

Sales Origination

Thought Leadership

Tools

ERP

EAM

FSM

CRM

PLM

IoT

Digital Twin

AI

Control Towers

Job description

Key Responsibilities

• Own and shape complex service-management transformation programs from strategy and value case through operating model, process, data, technology, implementation, and benefits realization.
• Advise senior client executives on service growth, customer experience, asset uptime, cost-to-serve, workforce productivity, working capital, resilience, and digitally enabled operating models.
• Lead multi-workstream and cross-functional teams across service strategy, field service, maintenance, connected assets, warranty, installed base, spare parts, repair, returns, and service supply chain.
• Define transformation roadmaps, enterprise capability architectures, governance, KPI frameworks, investment cases, and phased delivery plans.
• Provide design authority across ERP, EAM, FSM, CRM, PLM, IoT, planning, analytics, digital twin, AI, and control-tower ecosystems, ensuring business outcomes remain central.
• Build trusted client relationships, create executive consensus, navigate ambiguity, and resolve critical delivery, commercial, and stakeholder issues.
• Lead sales origination, qualification, solutioning, RFPs, proposals, estimations, deal shaping, and executive pitches for service-management opportunities.
• Develop market-facing offerings, reusable assets, accelerators, alliance propositions, thought leadership, and industry-specific points of view.
• Lead Managers, Consultants, and Analysts with accountability for staffing, coaching, performance support, capability building, and team engagement.
• Oversee engagement economics, delivery quality, risk, contractual commitments, and value realization while identifying follow-on opportunities.

Professional Experience

• 14+ years of industry and/or consulting experience.
• Substantial leadership experience in aftermarket, aftersales, enterprise asset management, maintenance, or service operations.
• Demonstrated success leading large or strategically important service transformations involving multiple functions, countries, business units, or technology platforms.

Service Management Expertise

• Aftermarket / Aftersales
• Service Strategy
• Service Operations
• Field Service Management
• Enterprise Asset Management (EAM)
• Maintenance
• Connected Assets
• Warranty
• Installed Base Management
• Spare Parts
• Repair & Returns
• Service Supply Chain
• Customer Experience
• Service Growth & Cost-to-Serve Optimization
• Transformation & Technology
• Operating Model Design
• Process Transformation
• Data & Digital Transformation
• ERP EAM FSM CRM PLM IoT / Connected Assets Analytics Digital Twin Artificial Intelligence (AI) Planning Control Towers
• Enterprise Capability Architecture Governance & KPI Frameworks
• Leadership & Consulting Executive Advisory Program & Portfolio Leadership
• Cross-functional Team Leadership
• Stakeholder Management Executive Communication Client Relationship Management
• Change & Transformation Leadership Coaching & Talent Development Team Engagement Ambiguity Management Commercial & Business Development Sales Origination Opportunity Qualification Solutioning RFP / Proposal Development Deal Shaping Estimation Executive Pitching Offering Development Alliance Development Thought Leadership Value Realization Engagement Economics Risk & Contract Management

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture