IT Customer Service Representative

8101 Acc Sol Pvt Ltd Company; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

Accenture in Pune, India seeks a talented IT professional to deepen expertise in Microsoft Windows Desktop Management and support production environments. You will participate in problem-solving discussions, ensure systems are healthy against SLAs, and help drive timely incident and outage resolutions.

You will also contribute to disaster recovery planning and data retention practices, collaborating with global teams to deliver reliable, secure desktop management across the organization.

Qualifications

• Intermediate proficiency in Microsoft Windows Desktop Management.
• Bachelor's Degree in a relevant field of studies.
• Additional related skills are advantageous.

Responsibilities

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution and maintain clear communication.
• Restore service to production efficiently and effectively.
• Establish and maintain disaster recovery procedures.
• Maintain data retention practices.

Skills

Windows Desktop

Troubleshooting

Customer service

Communication

Time management

Documentation

Education

Bachelor's Degree in relevant field

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Microsoft Windows Desktop Management, fostering a collaborative environment where learning and contribution are valued. We warmly invite you to join us in this exciting journey of growth and shared success. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard critical operations. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED

• Intermediate proficiency in Microsoft Windows Desktop Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE

• Beginner proficiency in troubleshooting technical issues.
• Intermediate proficiency in customer service skills.
• Advanced proficiency in communication and interpersonal skills.
• Beginner proficiency in time management.
• Intermediate proficiency in documentation and reporting.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture