Infra Tech Support Practitioner

8113 ASOL- Bangalore 7 SEZ Company; Bengaluru; On-site; INR 350,000 - 520,000; Full time

Job summary

Accenture in Bengaluru seeks a service desk practitioner to monitor production systems and support the team in problem solving. You will ensure availability, resolve incidents, and communicate status clearly while contributing to recovery planning.

The role requires a foundational knowledge of service desk management and a Bachelor's degree. The environment is collaborative, with opportunities to develop core IT operations skills within a global company.

Qualifications

• Beginner proficiency in Service Desk Management.
• Prior experience in related skills is advantageous.
• Bachelor's Degree in a relevant field of studies.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish and maintain disaster recovery procedures to safeguard operational continuity.
• Maintain data retention practices in alignment with organizational policies.

Skills

Service Desk Mgmt

Problem solving

Education

Bachelor's Degree

Job description

THE WORK:

Discover the opportunity to grow and contribute in an engaging environment. You will build knowledge and support the team while participating in problem solving discussions. This role will allow you to develop your skills in Service Desk Management and be part of a collaborative and dynamic setting. We look forward to welcoming your enthusiasm and fresh perspective.

Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish and maintain disaster recovery procedures to safeguard operational continuity. Maintain data retention practices in alignment with organizational policies.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Beginner proficiency in problem solving.
• Intermediate proficiency in communication skills.
• Beginner proficiency in customer service.
• Intermediate proficiency in time management.
• Beginner proficiency in attention to detail.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

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Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients.

With us, you’ll continue to learn and grow so you can advance in your career.

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