Client Service Analyst,AS

Deutsche Bank; New Delhi; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Deutsche Bank is seeking a Client Service Analyst for their Bangalore operations. The role focuses on adhering to service standards, compliance, and security, with responsibilities spanning KYC, audit adherence, and customer issue resolution.

The ideal candidate will have extensive branch operations experience (10 years) and knowledge of FEMA/foreign exchange. Proficiency in leveraging AI tools to improve workflows and data handling is highly valued.

Qualifications

• Knowledge on FEMA/Foreign exchange and trade operations will be preferred.
• Proven ability to leverage AI tools to enhance productivity and optimise workflows.
• Experience in overall branch operations for 10 years.

Responsibilities

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.
• Ensure strict adherence to all internal and external guidelines (KYC Money Anti Launderings, Audits).
• Ensure proper monitoring of expenses and controlling costs, waiver tracking lead management.
• Ensure proper display of all Regulatory Circulars in the Area.
• Accurate processing of all account opening forms MF applications.
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation.
• Exception handling / deferral tracking and monitoring.
• Suspicious transactions, large cash txns, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Skills

Client service

Regulatory compliance

Audit readiness

KYC awareness

Job description

Job Summary

Job Title: Client Service Analyst

Corporate Title: AS

Location: Bangalore, India

Role Description

• Ensuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.
• Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC Money Anti Launderings, Audits)
• Ensure proper monitoring of expenses and controlling costs, waiver tracking lead management
• Ensure proper display of all Regulatory Circulars in the Area
• Accurate processing of all account opening forms MF applications
• Voucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviation
• Exception handling / deferral tracking and monitoring
• Suspicious transactions, large cash txns, NR Credits are reviewed and the necessary process is followed as per the guidelines laid
• Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors
• Ensure proper tracking, responses and closures of all Customer Complaints within the committed TATs.
• Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area
• Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officer

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

• Client service excellence
• Experience in overall branch operations for 10 years

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.