Client Service Analyst,AS

Deutsche Bank AG; Karnataka; On-site; INR 900,000 - 1,200,000; Full time

Benefits offered by this job

Best in class leave policy

Gender neutral parental leaves

Childcare assistance reimbursement

Certifications sponsorship

Employee Assistance Program

Hospitalization insurance

Accident & term life insurance

Health screening

Job summary

Deutsche Bank AG in Bangalore seeks a Client Service Analyst to uphold service standards, ensure KYC/AML compliance, and support audit guidelines while collaborating with cross-functional teams.

You will manage account opening processes, monitor expenses, handle complaints within TATs, and assist with regulatory circulars display and area security. The role emphasizes leveraging AI tools to improve productivity and ongoing learning opportunities.

Qualifications

• Knowledge of KYC/AML and regulatory guidelines for financial services.
• Experience delivering client service excellence in banking operations.
• Understanding of audit processes and compliance requirements.

Responsibilities

• Ensure strict adherence to KYC, AML, and audit guidelines.
• Monitor expenses, control costs, and track waivers.
• Display regulatory circulars across the area and manage responses.
• Process account openings and MF applications accurately.
• Review suspicious transactions per guidelines and escalate as needed.
• Maintain access controls to cash/locker areas and report anomalies.

Skills

KYC/AML knowledge

Client service

Branch ops experience

AI productivity tools

Regulatory compliance

Audit familiarity

Job description

Job Description:Job Title: Client Service AnalystCorporate Title: ASLocation: Bangalore, IndiaRole DescriptionEnsuring DB Service Standards wrt to Customer Service, Compliance and Corporate Security are adhered too.Ensure total Compliance of all audit guidelines set by External (RBI, NSDL) and Internal OR Auditors.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour key responsibilitiesEnsure strict adherence to all internal and external guidelines (KYC & Money Anti Launderings, Audits)Ensure proper monitoring of expenses and controlling costs, waiver tracking & lead managementEnsure proper display of all Regulatory Circulars in the AreaAccurate processing of all account opening forms MF applicationsVoucher Management, Rules of Custodianship , Key Management guidelines, are followed without any deviationException handling / deferral tracking and monitoringSuspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laidEnsure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditorsEnsure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the AreaEnsuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate! be reported to the supervising officerYour skills and experienceKnowledge on FEMA/Foreign exchange and trade operations will be preferredClient service excellenceExperience in overall branch operations for 10 yearsProven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.How we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsAbout us and our teamsPlease visit our company website for further information:https://www.db.com/company/company.htmlWe strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.We welcome applications from all people and promote a positive, fair and inclusive work environment.