Client Relationship Manager - Pre Sales (Primary Sales)

Condivio Technology; Dadri, Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Condivio is seeking a Client Relationship Manager for real estate pre-sales. The role focuses on converting enquiries into qualified leads, coordinating site visits with the field sales team, and maintaining consistent follow-ups through calls, WhatsApp, and video meetings.

The candidate will engage customers to understand property needs, guide them through the pre-sales journey, and work closely with field sales to ensure smooth lead handovers and bookings.

Qualifications

• Minimum 3 years of experience in inside sales, telesales, or customer advisory roles, with ownership of a lead pipeline.
• Strong spoken and written communication skills in English and the local language.
• Excellent listening, lead qualification, customer relationship, and follow-up skills.
• Ability to manage a high volume of daily calls and multiple customer enquiries.
• Comfortable working with field sales teams and rotational weekend shifts.
• Real estate and CRM experience preferred, but not mandatory.
• Graduation preferred; candidates with strong relevant skills and experience will also be considered.

Responsibilities

• Understand customer requirements, including preferred location, property type, budget, purchase timeline, and financing needs.
• Assess buying readiness, share verified property options, and nurture prospects through timely follow-ups.
• Coordinate qualified lead handovers to Sales Managers with clear details on customer needs, concerns, and next steps.
• Schedule and reconfirm site visits, reschedule missed appointments, and collect customer feedback within 24 hours after visits.
• Work closely with the field sales team to address queries, maintain consistent communication, and support booking conversions.
• Maintain accurate CRM records of calls, requirements, appointments, feedback, and follow-up actions.
• Escalate customer concerns promptly and communicate only verified information and approved terms.

Skills

Inside Sales

Pre-Sales

Telesales

Lead Qualification

Customer Relationship Management

Customer Follow-up

CRM

Site Visit Coordination

Education

Graduation preferred

Tools

CRM

Job description

Client Relationship Manager Real Estate Pre-Sales
Company: Condivio
Experience: 3+ years
Location: Gurugram, Noida
Work Type: Desk-based role with rotational weekend shifts

Condivio is hiring a Client Relationship Manager to convert enquiries into qualified leads, coordinate site visits with the field sales team, and maintain consistent customer follow-ups. The role involves engaging customers through calls, WhatsApp, and video meetings to understand their property needs and guide them through the pre-sales journey.

Key Responsibilities

• Understand customer requirements, including preferred location, property type, budget, purchase timeline, and financing needs.
• Assess buying readiness, share verified property options, and nurture prospects through timely follow-ups.
• Coordinate qualified lead handovers to Sales Managers with clear details on customer needs, concerns, and next steps.
• Schedule and reconfirm site visits, reschedule missed appointments, and collect customer feedback within 24 hours after visits.
• Work closely with the field sales team to address queries, maintain consistent communication, and support booking conversions.
• Maintain accurate CRM records of calls, requirements, appointments, feedback, and follow-up actions.
• Escalate customer concerns promptly and communicate only verified information and approved terms.

Candidate Requirements

• Minimum 3 years of experience in inside sales, telesales, or customer advisory roles, with ownership of a lead pipeline.
• Strong spoken and written communication skills in English and the local language.
• Excellent listening, lead qualification, customer relationship, and follow-up skills.
• Ability to manage a high volume of daily calls and multiple customer enquiries.
• Comfortable working with field sales teams and rotational weekend shifts.
• Real estate and CRM experience preferred, but not mandatory.
• Graduation preferred; candidates with strong relevant skills and experience will also be considered.

Key Skills: Inside Sales, Pre-Sales, Telesales, Lead Qualification, Customer Relationship Management, Customer Follow-up, CRM, Site Visit Coordination.