Client Relationship Manager

Eassistant Virtual Services; Sector 10; Hybrid; INR 600,000 - 900,000; Full time

Job summary

eAssistant Virtual Services is seeking a motivated Client Relationship Manager to handle client communication, relationships, databases, CRM systems, and day-to-day needs. The role requires confident client communication, familiarity with CRM and database management, and the ability to work on multiple tasks with professionalism.

You will collaborate with clients and internal teams to ensure smooth communication, timely follow-ups, and excellent service while working in a US/night shift

Qualifications

• Excellent verbal and written communication.
• Strong client relationship and interpersonal skills.
• Good knowledge of CRM management and database management.
• Strong organizational and time-management skills.
• Ability to multitask and manage multiple clients.

Responsibilities

• Manage day-to-day communication and relationships with clients.
• Serve as primary contact for assigned clients; respond promptly.
• Build and sustain strong, long-term client relationships.
• Update and maintain client records and databases.
• Oversee CRM tasks: updates, follow-ups, notes, activities.
• Coordinate with internal teams to meet client needs on time.
• Line up timely follow-ups and deliverables with clients and teams.
• Assist with onboarding and ongoing account management.
• Prepare basic client reports and documentation as required.
• Ensure confidentiality of client information and data.

Skills

Verbal and written communication

Client relationship management

Interpersonal skills

Organizational and time management

Multitasking

Follow-up and coordination

MS Office / Google Workspace

Learning new CRM platforms

Attention to detail

Problem-solving

Independent and team work

Professional attitude

Tools

CRM software

Database management tools

Job description

Client Relationship Manager

Company: eAssistant Virtual Services

Job Type: Full-Time

Location: Noida / Remote

Experience: 13 Years

Shift: US Shift / Night Shift

Employment Type: Full-Time

Job Summary

eAssistant Virtual Services is looking for a motivated, hardworking, and detail-oriented Client Relationship Manager to manage client communication, relationships, databases, CRM systems, and day-to-day client requirements.

The ideal candidate should be confident in communicating with clients, comfortable working with CRM and database management systems, and capable of handling multiple tasks while maintaining a high level of professionalism and accuracy.

This role will involve working closely with clients and internal teams to ensure smooth communication, timely follow-ups, proper task management, and excellent client service.

Key Responsibilities

• Manage day-to-day communication and relationships with clients.
• Act as a primary point of contact for assigned clients and respond to their requirements professionally and promptly.
• Maintain strong and long-term relationships with clients.
• Manage and update client information, records, and databases.
• Handle CRM management, including updating client records, activities, follow-ups, notes, and tasks.
• Coordinate with internal teams to ensure client requirements are completed accurately and on time.
• Follow up with team members and clients regarding pending tasks and deliverables.
• Maintain accurate client documentation and records.
• Monitor client requests and ensure timely resolution of issues.
• Assist with client onboarding and ongoing account management.
• Prepare basic reports, updates, and client-related documentation when required.
• Maintain confidentiality of client information and business data.
• Identify client concerns and escalation issues to management when necessary.
• Ensure a professional and positive client experience at every stage.
• Manage multiple clients and priorities efficiently in a fast-paced environment.

Required Skills

• Excellent verbal and written communication skills.
• Strong client relationship and interpersonal skills.
• Good knowledge of CRM management and database management.
• Strong organizational and time-management skills.
• Ability to multitask and manage multiple clients simultaneously.
• Good follow-up and coordination skills.
• Proficiency in MS Office / Google Workspace.
• Ability to learn and work with different CRM and business management platforms.
• Strong attention to detail.
• Problem-solving mindset.
• Hardworking, responsible, and self-motivated.
• Ability to work independently as well as with a team.
• Professional attitude and willingness to take ownership of responsibilities.

Preferred Qualifications

• Previous experience in client relationship management, customer success, account management, virtual assistance, real estate support, or similar roles.
• Experience working with international/US clients is a plus.
• Experience with CRM platforms and database management will be preferred.
• Experience in the real estate or outsourcing/virtual assistant industry is an advantage.

Candidate Profile

We are looking for someone who is:

• Hardworking and dependable
• Professional and confident when communicating with clients
• Organized and detail-oriented
• Comfortable working in a US/night-shift environment
• Quick to learn new software and systems
• Strong at follow-ups and relationship management
• Able to take ownership of assigned clients and responsibilities
• Looking for a stable, long-term opportunity

Important

Only female candidates are invited to apply.

Candidates should be comfortable working in a US shift/night shift and should have strong communication and client-handling skills.

If you are looking for a long-term opportunity in client relationship management and enjoy working directly with clients, we would love to hear from you.Role & responsibilities