Relationship Manager - CRM

The House of Abhinandan Lodha; Greater Noida; On-site; INR 400,000 - 640,000; Full time

Job summary

The House of Abhinandan Lodha is seeking a Relationship Manager to oversee the post-sales journey, ensuring timely collections, documentation, and a seamless customer experience. You will coordinate with customers, banks, loan teams, sales and registration agents to handle documentation, loan disbursement, and registration, while keeping data accurate and compliant.

This role demands strong communication, stakeholder management, and a proactive approach to problem-solving to drive CSAT and

Qualifications

• Candidate should have strong communication and negotiation skills.
• Ability to resolve queries and objections with confidence.
• Experience in relationship management and customer-facing roles.
• Good numerical aptitude with attention to detail.
• Proficient with MS Excel and MS Office for data handling.

Responsibilities

• Manage customer relationships and resolve queries and concerns.
• Conduct welcome calls, profiling, and regular communications.
• Ensure timely payments collections and related documentation.
• Manage delinquency and follow up on overdue payments.
• Coordinate with customers, banks, loan teams, sales, and registration agents.
• Validate agreements and customer documentation for accuracy.
• Coordinate registration, possession, and handover processes.
• Support retention, loyalty, referrals, and campaigns.
• Maintain data accuracy and ensure process compliance.
• Drive high customer satisfaction and service experience.

Skills

Strong communication

Negotiation

Objection-handling

Relationship management

Numerical aptitude

Stakeholder management

MS Excel

MS Office

Tools

MS Excel

MS Office

Job description

Role Overview

The Relationship Manager will be responsible for managing customer relationships across the post-sales journey, ensuring timely collections, documentation, registration, query resolution, and a seamless customer experience.

Key Responsibilities

• Manage customer relationships and provide timely resolution of queries and concerns.
• Conduct welcome calls, customer profiling, and regular customer communications.
• Ensure timely payment collections, including CLP, SDR, and advance payments.
• Manage delinquency communication and follow up on overdue payments.
• Coordinate with customers, banks, Loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
• Validate agreements, demand letters, and customer documentation for accuracy and completeness.
• Coordinate registration, registered documents, possession, and key handover.
• Support customer retention, loyalty, referral, and campaign initiatives.
• Ensure accurate customer data, process compliance, and timely system updates.
• Drive a high level of customer satisfaction and service experience.

Key Result Areas

• Customer Servicing & CSAT
• Collections & Delinquency Management
• Registration & Possession
• Customer Retention & Loyalty
• Process Compliance & Data Accuracy

Key Skills

• Strong communication, negotiation, and objection-handling skills.
• Relationship management and customer-facing skills.
• Good numerical aptitude and attention to detail.
• Conflict resolution and problem-solving ability.
• Proficiency in MS Excel and MS Office.
• Ability to work effectively with multiple internal and external stakeholders.

Good to Have

• CRM knowledge
• Presentation skills
• Research and analytical skills
• Strategic thinking