Relationship Manager - CRM

The House of Abhinandan Lodha; Faridabad District; On-site; INR 350,000 - 650,000; Full time

Job summary

The House of Abhinandan Lodha in India is seeking a Relationship Manager to oversee post-sales relationships, ensure timely collections, manage documentation, and resolve customer queries for a seamless customer experience.

You will coordinate with customers, banks, loan teams, sales, and registration agents to complete documentation, disbursement, and registration while maintaining data accuracy and compliance.

Qualifications

• Experience in post-sales relationship management and customer support.
• Ability to manage collections, documentation, and compliance.
• Strong communication and coordination with multiple stakeholders.
• Proactive problem solving and attention to detail in documentation.

Responsibilities

• Manage customer relationships and resolve queries across the post-sales journey.
• Conduct welcome calls, profiling, and regular customer communications.
• Ensure timely collections and follow up on overdue payments.
• Coordinate with banks, loan teams, sales, and registration agents for documentation and disbursement.
• Validate agreements and customer documents for accuracy and completeness.
• Support registration, possession, and handover processes.
• Drive customer retention, loyalty, and campaign participation.
• Maintain accurate customer data and ensure process compliance.

Skills

Communication

Negotiation

Relationship management

Customer-facing

Objection handling

Numerical aptitude

Attention to detail

Conflict resolution

Problem solving

Stakeholder management

MS Excel

MS Office

Tools

MS Excel

MS Office

Job description

Role Overview

The Relationship Manager will be responsible for managing customer relationships across the post-sales journey, ensuring timely collections, documentation, registration, query resolution, and a seamless customer experience.

Key Responsibilities

• Manage customer relationships and provide timely resolution of queries and concerns.
• Conduct welcome calls, customer profiling, and regular customer communications.
• Ensure timely payment collections, including CLP, SDR, and advance payments.
• Manage delinquency communication and follow up on overdue payments.
• Coordinate with customers, banks, Loan teams, Sales, and registration agents for documentation, loan disbursement, and registration.
• Validate agreements, demand letters, and customer documentation for accuracy and completeness.
• Coordinate registration, registered documents, possession, and key handover.
• Support customer retention, loyalty, referral, and campaign initiatives.
• Ensure accurate customer data, process compliance, and timely system updates.
• Drive a high level of customer satisfaction and service experience.

Key Result Areas

• Customer Servicing & CSAT
• Collections & Delinquency Management
• Registration & Possession
• Customer Retention & Loyalty
• Process Compliance & Data Accuracy

Key Skills

• Strong communication, negotiation, and objection-handling skills.
• Relationship management and customer-facing skills.
• Good numerical aptitude and attention to detail.
• Conflict resolution and problem-solving ability.
• Proficiency in MS Excel and MS Office.
• Ability to work effectively with multiple internal and external stakeholders.

Good to Have

• CRM knowledge
• Presentation skills
• Research and analytical skills
• Strategic thinking