Client Relationship Manager

Round World Immigration Pvt. Ltd.; Delhi; On-site; INR 240,000 - 360,000; Full time

Job summary

Round World Immigration Pvt. Ltd. in Delhi is seeking a Client Relationship Manager for fresh graduates to manage end-to-end client interactions, from initial consultation through visa application submission and follow-up.

The role focuses on understanding client needs, explaining immigration pathways, coordinating documents, and maintaining accurate records while supporting sales and client retention with professional, empathetic communication.

Qualifications

• Strong client service and relationship management skills.
• Excellent verbal and written communication abilities.
• Organizational and coordination skills with attention to detail.
• Basic sales and negotiation skills for onboarding and retention.
• Relevant experience in immigration consulting is beneficial.
• Bachelor’s degree in any discipline, preferably business or communications.
• Ability to work on-site in NSP and collaborate with diverse teams.

Responsibilities

• Manage end-to-end client interactions from initial consultation to visa submission and follow-up.
• Explain relevant immigration pathways and coordinate documentation.
• Maintain accurate records in internal systems and resolve client queries.
• Liaise with internal teams to ensure timely, high-quality service.
• Support sales and retention activities by building long-term client relationships.

Skills

Client service

Communication

Organizational skills

Sales & negotiation

On-site NSP availability

Education

Bachelor's degree

Job description

Company Description

Round World Immigration Pvt. Ltd. is a fast-growing, reliable immigration consultancy based in Delhi, India, specializing in Permanent Resident and Temporary Resident visas for destinations such as Canada, Australia, the UK, and the USA. The company supports clients across multiple visa categories, including skilled, self-employed, family, business, investor, student, and state sponsorship classes. It also assists with business visit permits and tourist visit permits for major global destinations. Round World Immigration aims to provide high-quality immigration services at affordable costs. As a registered migration agent, the organization operates under travel regulatory and consumer protection frameworks that promote client security and trust.

Role Description

This is a full-time, on-site Client Relationship Manager role for Freshers based in Netaji Subhash Place. The Client Relationship Manager will be responsible for managing end-to-end client interactions, from initial consultation through visa application submission and follow-up. Daily tasks include understanding client needs, explaining relevant immigration pathways, coordinating documentation, and maintaining accurate records in internal systems. The role involves resolving client queries, providing status updates, and liaising with internal teams to ensure timely and high-quality service. The Client Relationship Manager will also support sales and retention activities by building long-term client relationships, maintaining a professional and empathetic communication style, and contributing to process improvements that enhance client experience.

Qualifications

• Candidates should possess strong client service and relationship management skills, including the ability to build trust, manage expectations, and handle sensitive information with professionalism.
• Candidates should possess excellent communication skills, such as clear verbal and written communication, active listening, and the ability to explain complex visa requirements in simple terms.
• Candidates should possess organizational and coordination skills, including time management, attention to detail, and experience handling multiple client cases simultaneously.
• Candidates should possess basic sales and negotiation skills to support client onboarding, address concerns, and contribute to client retention and referrals.
• Relevant experience in immigration consulting, is beneficial.
• A bachelor’s degree in any discipline, preferably in business, communications, or related fields, is an advantage.
• The ability to work on-site in NSP, collaborate with diverse teams, and maintain a client-centric mindset is essential.