Client Relations Executive

HRorion; Udham Singh Nagar District; On-site; INR 250,000 - 400,000; Full time

Job summary

HRorion in India seeks a dynamic gifting and customer relations specialist to handle enquiries across individual, wedding, festive and corporate segments. You will tailor gifting options, understand occasions, budgets and packaging preferences, and coordinate with operations for timely delivery.

Strong people skills and a sales mindset with ownership and creativity are valued, with opportunities to upsell and foster repeat business and referrals in a fast-moving, customer-centric environment.

Qualifications

• Experience specifically in sweets, gifting or restaurants is not mandatory.
• Strong people skills, sales ability, creativity and ownership may be considered even without direct gifting-industry experience.

Responsibilities

• Handle gifting enquiries from individuals, wedding, festive and corporate customers.
• Understand the customer's occasion, quantity, budget, product preferences and packaging requirements.
• Recommend suitable existing gifting options and identify opportunities for customisation.
• Encourage customers to explore personalised solutions where appropriate.
• Convert enquiries into confirmed orders through effective consultation and follow-up.
• Develop repeat business and referrals from existing customers.
• Coordinate with the internal team responsible for packaging, inventory, customisation and vendors.
• Ensure customer requirements are accurately communicated and followed through to execution.

Skills

People skills

Sales ability

Creativity

Ownership

Communication

Job description

• Handle gifting enquiries fromindividual, wedding, festive and corporate customers.
  
• Understand the customer'soccasion, quantity, budget, product preferences and packagingrequirements.
  
• Recommend suitable existinggifting options and identify opportunities for customisation.
  
• Encourage customers to explorepersonalised solutions where appropriate.
  
• Convert enquiries into confirmedorders through effective consultation and follow-up.
  
• Develop repeat business andreferrals from existing customers.
  
• Work with customers to understandtheir preferred packaging, presentation and product combinations.
  
• Suggest creative and practicalsolutions within the customer's budget.
  
• Coordinate with the internal teamresponsible for packaging, inventory, customisation and vendors.
  
• Ensure customer requirements areaccurately communicated and followed through to execution.
  

Multi-OutletCoordination

• Handle gifting requirementsoriginating from different outlets.
  
• Coordinate with outlet managersand the existing gifting/operations team.
  
• Track important orders and ensurerequirements and timelines are communicated properly.
  

ClientRelationship & Loyalty

• Maintain a database of giftingcustomers and their relevant preferences and occasions.
  
• Follow up after completed ordersand collect meaningful customer feedback.
  
• Maintain relationships withexisting clients for repeat gifting opportunities.
  
• Identify upcoming occasions suchas weddings, festivals, birthdays and corporate gifting requirements.
  
• Develop relationships that cangenerate repeat business and referrals.
  

Content& Creative Support

• Identify opportunities to turnsuccessful gifting orders into marketing content.
  
• Encourage customers, withappropriate permission, to share unboxing videos, photographs or shorttestimonials.
  
• Identify interesting customisationand gifting ideas that can be showcased on social media.
  
• Work with the marketing/creativeteam on content ideas, product presentation and promotional campaigns.
  
• Contribute creative ideas forseasonal and festive gifting campaigns.
  

Upselling& Business Development

• Identify opportunities to increaseorder value through suitable packaging, products and customisation.
  
• Build relationships with corporateclients, wedding customers and other bulk-gifting customers.
  
• Develop repeat and referralopportunities from successful orders.
  

Requirements

CandidateProfile

The ideal candidate shouldbe:

Experience specifically insweets, gifting or restaurants are not mandatory.

A candidate with strongpeople skills, sales ability, creativity and ownership may be considered evenwithout direct gifting-industry experience.