Client Lead, Media

monks; Bengaluru; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

monks in Bengaluru is seeking a Media Client Lead to manage digital marketing projects, build strategic client relationships, and oversee day-to-day communications with stakeholders. The role focuses on delivering measurable outcomes and long-term client success.

You will guide project plans, lead a 4-5 person paid media team, and identify growth opportunities across accounts, while ensuring timely delivery and clear value communication throughout engagements.

Qualifications

• 8+ years of digital marketing experience across publishers, agencies, or brands.
• Proven ability to lead client-led digital campaigns and revenue growth.
• Strong communication with C-suite to SMEs.
• Experience with AdTech/MarTech platforms and analytics.

Responsibilities

• Develop KPIs and roadmaps aligned to client objectives.
• Lead detailed project plans with clear roles and deliverables.
• Coordinate cross-functional teams to deliver on scope.
• Manage a team of 4-5 paid media professionals.
• Ensure outcomes are defined, approved, and value realized.
• Create communications for plans, wins, and issues to leadership.
• Facilitate day-to-day communications with stakeholders via plans, emails, meetings, QBRs.
• Oversee project operations including time tracking, billing, and finances.
• Develop processes to organize daily operations.
• Foster client relationships to grow revenue opportunities.
• Contribute to knowledge sharing and mentoring within client service.
• Identify and execute growth opportunities across accounts.

Skills

Digital marketing

Client management

Project management

Stakeholder management

Strategic planning

Team leadership

Tools

Google Marketing Platform

Google Ads

Meta

TikTok

Job description

The Role

Media Client Lead to help manage deliverables, tasks, and stakeholders on digital marketing projects. As a delivery manager, the Client Lead will build strategic relationships with the local clientele, overview day-to-day communications with clients, manage internal and external stakeholders to ensure project delivery, and design & maintain robust project plans specific to the client's needs. Successful candidates for this opportunity will demonstrate a broad, strategic view, focused on achieving long-term client success, and will actively seek and drive new revenue opportunities by cultivating an environment for organic growth and upselling.

Responsibilities Include:

• Working with clients to understand their business objectives and data maturity to develop KPIs and roadmaps that drive desired outcomes.
• Lead the development of comprehensive project plans that detail the roles, responsibilities, and deliverables for each team and stakeholder.
• Organise and support project teams to deliver high-quality output across defined scopes of work
• Manage a team of 4-5 paid media service professionals
• Ensure that business outcomes are clearly defined, approved and delivered with benefits realised and value clearly communicated at each step of the way.
• Develop quality content to communicate project plans, wins and issues to internal and external leadership.
• Organise day-to-day, weekly and ongoing communication with internal and external stakeholders through project plans, emails, meetings and QBRs.
• Manage relationships with internal and external stakeholders on the project that support effective execution and efficient delivery.
• Manage internal operations for the project including but not limited to time tracking, ticketing, billing, and finance.
• Develop processes and documentation to organise day-to-day project operations.
• Lead communications and nurture client relationships that encourage growth opportunities beyond the project scope.
• Contribute to the building of knowledge and capability amongst the client service organisation through facilitating training and mentoring of team members.
• Proactively drive the identification and execution of growth opportunities across accounts to increase revenue opportunities and profitability of engagements.

What you bring to it:

Requirements:

• Proficient in written and verbal English
• 8+ years of digital marketing experience, whether at a publisher, agency, consultancy, trading desk, technology company, or brand.
• Specific expertise in Social media platforms is required for this role
• Experience with AdTech or MarTech solutions (such as Google Marketing Platform, Amazon, Google Ads, Meta, TikTok etc.)
• Strong grasp of the overall digital consultancy space, including but not limited to knowledge of Monks competitive set and their offerings across data and digital media.
• People management experience & ability and desire to scale knowledge and facilitate learning among team members
• Project management experience, with demonstrated abilities to manage and organise projects, build detailed project plans, and manage multiple internal and external stakeholders to deliver outcomes.
• Excellent communication skills, both written and verbal, and ability to effectively communicate with stakeholders ranging from C-suite through to platform SMEs.

Optional Requirements:

• Strong analytical and consulting skills, rooted in the ability to draw and communicate insights from multiple data points.
• Strong data analysis capabilities, with an ability to unearth actionable insights using a range of platforms and tools
• Ambition to perform unprecedented tasks and obtain new skills, be comfortable with uncertainty and adapt to a rapidly changing environment
• Proficiency with both website and app analytics, spanning solutions d